Shared Services Governance Strategy Roadmap Tool

Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.

Desktop Move/Add/Change Policy

The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.

Quick Wins Save 5% Now!

Do you need to make a difference this week? This month? Take a look at these tactics and tools to build your guerilla plan.

Storyboard: Govern Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...

Governing Shared Services

Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...

Problem Management SOP

Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...

Consumer Techs in Business: Be Cautious, But Not Close-Minded

(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). IT leaders don’t have it easy. Maintaining a secure and reliable...

Negotiation Tips How to Save $ With Vendors

Knowledge is power. Go into your vendor negotiations with these tips and tools in your back pocket.

Extending Service Management to Account for Disaster Recovery Scenarios

Set strict timelines and criteria for escalating from service management to DRP. Organizations that treat DR as an extension of service management have fewer extended...

Service Catalog Standard Operating Procedure

This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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