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Use this tool to pick the optimal governance model for your organizational scenario and follow the appropriate steps to get the implementation launched.
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The desktop move/add/change policy provides guidelines for end users to request a move, add, or change to their desktop computing environments.
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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This template is designed to guide the process of creating the service catalog as well as help to streamline future additions of services to the service catalog. It will...
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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The Services Definition Chart is where it all comes together. This chart is to be embedded into the final service catalog. It should include only information relevant to...
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