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Read this Executive Brief to understand why service management Implementations often fail and why you should establish governance for service management.
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Derive full value out of service management by running it like a program with defined goals that are tied to business needs and governance that keeps decisions aligned to...
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The idea of continuous improvement in application enhancement, rather than the periodic deployment of major changes, is gaining much support. This is a particularly...
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This guide contains four questions, which will help IT organizations to identify the most appropriate presentation format based on stakeholder preference and needs for...
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This workbook guides the development and creation of service metrics that are directly tied to business objectives.
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Develop the right service metrics to tie IT service performance to business value and user experience. This will enable immediate stakeholder value and reinforce...
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This phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog.
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Read this executive brief to understand how Info-Tech's process can help you extend your user-facing service catalog.
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This storyboard will help you extend your service catalog to include the technical components and processes required to deliver each service.
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This phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure...
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