The questions in this tool will help you determine the foundational areas to focus on to shift towards enterprise service management (ESM).
The assessment goes through each area of culture, governance, skills, and tools. You will have an ESM score at the end of the assessment by answering the questions in each of these areas and summing your scores.
Use these results in conjunction with the Enterprise Service Management Assessment Tool Action Plan Guide to determine what tasks need to be completed to improve your ESM readiness.