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This tool leads you though an assessment, then, based on your responses, identifies areas you should focus on to encourage service-enabling behaviors in your organization.
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Ontario has announced that regional facilitators will assess the upper-tier municipalities of Durham, Halton, Niagara, Simcoe, Waterloo, and York. To our Ontario municipal...
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The Security Service Design Workbook comprises all the tools and templates used as part of our process to design the differentiated service offering and standardize the...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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Understand how service management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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Use this tool to identify which stakeholders to engage when working on the service management integration.
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Understand how Service Management integrates with Agile software development practices and how to solve the most common challenges to work efficiently and deliver business...
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Use this template to record the key details required for effective problem management – both proactive and reactive. Outline a problem management workflow, record the...
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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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