Service Management

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Service Design Tools and Methods Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users,...
Service Management Roadmap Project Charter This project charter helps you document the initiative stakeholders, project team members, communication plan, and project status.
Create a Service Management Roadmap – Phases 1-4 This blueprint will help you develop a roadmap for your service management program.
Create a Service Management Roadmap – Executive Brief This blueprint will help you develop a roadmap for your service management program.
Create a Service Management Roadmap – Phase 1: Launch Project This phase of the blueprint will help you establish a project charter to get buy in for maturing your service management practices.
Create a Service Management Roadmap – Phase 2: Assess the Current State This phase will help you assess multiple aspects of your service management program to establish the current state.
Create a Service Management Roadmap – Phase 4: Build the Roadmap This phase will help you design a communication slide that paints the picture of what your program will look like in the short and long terms.
Organizational Change Management Capability Assessment Tool This tool will help you assess the current organizational change management capabilities in your organization.
Service Management Roadmap Presentation Template This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
Create a Service Management Roadmap – Phase 3: Identify the Target State This phase will help you take the outputs from the current state assessment, synthesize themes, and identify roadmap activities.

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