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Read our Executive Brief to find out why you should build a business case to help define requirements when choosing ITSM solutions, review Info-Tech’s methodology, and...
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Regardless of organization size, there are benefits to having an ITSM solution that allows you to mature processes and continually improve your IT Operations practice....
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Define your services and their categories by using this pool of services.
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Organizations are struggling to keep current with the constant release of new deployments, patches, and updates. Use this blueprint to help you assess gaps in your release...
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The release and deployment standard operating procedure (SOP) should be used to establish and document a formal release and deployment management process at your...
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This tool can be used to identify gaps in your release and deployment management process to guide improvements and measure success.
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Organizations are complex and have multiple stakeholders involved in the delivery of a service. In a public sector organization, for example, there are end users, multiple...
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Use this tool to assess your current overall service management maturity level, as well as percentage of completeness for individual processes.
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This tool will help you assess the current organizational change management capabilities in your organization.
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This template contains several exercise templates to help you build a compelling service management roadmap and communication slide.
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