IT Service Catalog

Author(s): Paul Brown, Valence Howden, Kimberly Jiang, Ryan McCrea

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Use this tool to document user-facing services including their technical components. Documenting the service-specific technology is not difficult if you know what you want to capture. Use Info-Tech’s technical service definition chart as a starting place, but make sure the category names are appropriate for your organization. Document:

  • Service-specific technologies for each user-facing service.
  • Underpinning services for each user-facing service.
  • Components within each underpinning technology.

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