Create an IT View of the Service Catalog – Phases 1-4

Author(s): Paul Brown, Valence Howden, Kimberly Jiang, Ryan McCrea


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Many organizations have a user-facing service catalog, but it is focused on identifying services and user-relevant details. Extend the user-facing service catalog to include technical components and deliver a full view of what’s required to provide each IT service.

This research will help you:

  • Kick-start the process of building the technical components of user-facing definitions.
  • Collect the information required to define technical components.

Our program is a logical continuation from having already built a user-facing service catalog.

View the Complete Blueprint:

Create an IT View of the Service Catalog

Unlock the full value of your service catalog with technical components.

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