Many organizations have a user-facing service catalog, but it is focused on identifying services and user-relevant details. Extend the user-facing service catalog to include technical components and deliver a full view of what’s required to provide each IT service.
This research will help you:
- Kick-start the process of building the technical components of user-facing definitions.
- Collect the information required to define technical components.
Our program is a logical continuation from having already built a user-facing service catalog.