Service Management
Topics
Types of Content
Service Catalog Roadmap ToolA visual planner to sequence tasks, track gaps, and guide implementation. |
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Design a Service Catalog That Drives Insight and Innovation – Phases 1-4A step-by-step framework that helps you design a purpose-built IT service catalog ready for requests and analysis. |
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Service Catalog Design ToolA ready-made service catalog that accelerates catalog setup and surfaces meaning insights. |
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Service Catalog Strategy DocumentA PowerPoint-based framework for building a custom service proposal to communicate and market your catalog. |
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Fast-Track Your Enterprise Service DesignIT has a unique ability to see connections across the organization and how information flows through its systems. That makes IT ideally positioned to lead service design –... |
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Integrated Customer Journey BlueprintAn Excel-based template that deftly aligns the three layers of your service: customer, business, and operational. |
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Fast-Track Your Enterprise Service Design Phases 1-5A step-by-step approach to sustainable enterprise service design that truly works for customers, employees, and the organization. |
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Enterprise Service Proposal Document TemplateA valuable PPT template to build a clear, compelling statement of your service’s purpose and value to help land approval and funding for it. |
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Service and IT Operations Strategy and Roadmap TemplateA customizable PowerPoint template to document the outputs from this blueprint’s activities in a boardroom-ready presentation. |
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Service and Operations Strategy AssessmentAn easy-to-use Excel workbook allowing an extensive self-assessment of your integrated operational practices. |
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