Design a Service Catalog That Drives Insight and Innovation – Phases 1-4

Author(s): Diana MacPherson

Work through this comprehensive framework to turn your service catalog into a dynamic insight engine.

  • Understand the pitfalls of traditional catalogs and define a clear, purpose-driven vision.
  • Follow a phased, hands-on approach to build, govern, and evolve your catalog.
  • Learn how to extract actionable insights and align your catalog with ITSM and organizational goals.

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