Service Catalog Current State Questionnaire

Author(s): Paul Brown, David Spindler

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Use this questionnaire to determine the potential benefits of implementing a service catalog and what opportunities it would afford you. 

Have each workshop participant answer a series of questions related to:

  • People
  • Process
  • Technology

Discuss the results and arrive at a consensus to determine opportunities in your organization. This questionnaire should be used in conjunction with the Design & Build a User-Facing Service Catalog workshop.

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