Vendor Technology Notes
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Latest Technology Notes
You Are Already Paying Too Much for AI. Mimik Is Building a Way Out.
mimik’s mimOE Studio is an early but credible device-first option for enterprises that want to limit cloud token spend and keep sensitive data off third-party infrastructure by running agentic AI on their own hardware.
Big 5 AI Vendor Roundup: Week of May 25, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the big 5 AI vendors in the last week.
Snowflake Announces Expansion of Snowflake Intelligence and Cortex Code
Snowflake’s announcement about Snowflake Intelligence and Cortex Code is quite in line with the general trend among major software vendors to build agentic AI platforms with control planes.
GPT-5.5-Cyber: The Next Claude Mythos?
In May, OpenAI introduced GPT-5.5 with Trusted Access for Cyber and GPT-5.5-Cyber as two model tiers for defensive security workflows. Its approach was markedly different from that of Anthropic with respect to Claude Mythos.
At Insights 2026, Epicor Reframes ERP From Record-Keeper to Action-Taker
Epicor Insights 2026 marked the company’s shift from ERP as a system of record to a system of action, with live agentic AI demos showing measurable freight cost recovery, AI-driven shop floor replanning, and cloud migrations compressed to weeks.
Boomi: Activate Your Data for Agentic Autonomous Enterprise
Boomi, long known as a tool for connecting business software systems, is shifting its focus to making enterprise data trustworthy enough for AI to use. Most failed AI projects don’t fail because the AI is bad. They fail because the data underneath is inconsistent, poorly defined, or scattered across systems that don’t agree with each other. We look at how Boomi’s data and governance tools address that problem, and what technology leaders should weigh when evaluating integration platforms in the AI era.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
From Digital Maturity to AI Value: An Interview With Zoho’s Ram Ramamoorthy
At ZohoDay26, Info-Tech’s John Annand sat down with Ramprakash “Ram” Ramamoorthy (Director of AI Research at Zoho). Over a wide-ranging conversation, John and Ram discussed Zoho’s go-to-market strategy for AI capabilities. This note provides a structured summary of that interview.
ManageEngine Is Quietly Rebuilding the Enterprise IT Control Plane
Rajesh Ganeshan didn’t walk on stage at the recent ZohoDay (February 2026) to announce a new product or declare a category shift. He spent the time doing something more unusual in enterprise software: explaining why ManageEngine exists the way it does, and why that history suddenly matters again.
Big 5 AI Vendor Roundup: Week of May 25, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the big 5 AI vendors in the last week.
GPT-5.5-Cyber: The Next Claude Mythos?
In May, OpenAI introduced GPT-5.5 with Trusted Access for Cyber and GPT-5.5-Cyber as two model tiers for defensive security workflows. Its approach was markedly different from that of Anthropic with respect to Claude Mythos.
Big 5 AI Vendor Roundup: Week of May 18, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the Big 5 AI vendors in the last week.
Cognigy 2026: Agentic AI for Outstanding Customer Care and Proactive Resolution Takes Center Stage
Cognigy Nexus 2026 was held recently in Munich. The event highlighted a meaningful shift in the agentic market for AI-powered customer service, with NiCE focusing less on the novelty of agentic AI and more on the disciplines required to run it effectively at scale (such as governance, interoperability, and platform-driven approach). Its announcements around automation discovery from interaction data, multivariate testing, multimodal orchestration, and MCP-based interoperability suggest NiCE Cognigy is aligning with what enterprise buyers increasingly need: a way to identify the right use cases, test agents rigorously, connect them across journeys and systems, and manage them as part of an operating model rather than a standalone tool. The strategy is directionally strong, but its real value will depend on whether Cognigy can translate these capabilities into repeatable customer outcomes – and whether use cases can scale not just from customer care, but also to sales and marketing.
Has the “SaaSpocalypse” Come for CX Technology Providers?
This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
NiCE Unveils Vision for a CX-Powered Contact Center of the Future
NiCE is positioning its CXone Mpower as a platform intended to help contact centers shift from cost centers into growth engines by using customer interaction data as enterprise intelligence.
Acquia Source: The Command Center Vision Anchored in Governance
Acquia Source brings CMS, DAM, web governance, Drupal hosting, and a new in-platform agentic AI layer into a single command center spanning SaaS and PaaS delivery, with the strategic bet that enterprises moving content operations into the AI era will value governed coordination and marketer-friendly Drupal alongside agentic speed. The architecture is well aligned for organizations already invested in Drupal, with broad MCP availability and bring-your-own-model support sitting on the near-term roadmap.
Regulated AI Crosses Into Production Reality
LighthouseIQ, launched on January 21, 2026, by Lighthouse Global is an AI intelligence platform purpose-built for eDiscovery. Outputs have been accepted by the Department of Justice and Federal Trade Commission on second-request matters. That is a production threshold most AI vendors in this space have not yet been required to clear.
Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage
Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct within the Conga Advantage platform. Conga intends to provide robust functionality across the commerce chain by rounding out existing CLM, CPQ, and document generation capabilities with strong pricing technology and new AI capabilities.
You Are Already Paying Too Much for AI. Mimik Is Building a Way Out.
mimik’s mimOE Studio is an early but credible device-first option for enterprises that want to limit cloud token spend and keep sensitive data off third-party infrastructure by running agentic AI on their own hardware.
Snowflake Announces Expansion of Snowflake Intelligence and Cortex Code
Snowflake’s announcement about Snowflake Intelligence and Cortex Code is quite in line with the general trend among major software vendors to build agentic AI platforms with control planes.
Boomi: Activate Your Data for Agentic Autonomous Enterprise
Boomi, long known as a tool for connecting business software systems, is shifting its focus to making enterprise data trustworthy enough for AI to use. Most failed AI projects don’t fail because the AI is bad. They fail because the data underneath is inconsistent, poorly defined, or scattered across systems that don’t agree with each other. We look at how Boomi’s data and governance tools address that problem, and what technology leaders should weigh when evaluating integration platforms in the AI era.
At Insights 2026, Epicor Reframes ERP From Record-Keeper to Action-Taker
Epicor Insights 2026 marked the company’s shift from ERP as a system of record to a system of action, with live agentic AI demos showing measurable freight cost recovery, AI-driven shop floor replanning, and cloud migrations compressed to weeks.
Infor Analyst Summit 2026: Agentic Orchestration Sharpens Its Operational Pitch
The Infor Analyst Innovation Summit offered a clear view of what operational readiness looks like as agentic AI moves from experimentation into production. The key takeaway was that success depends less on model sophistication than on foundational discipline: shared semantics, documented processes, clean data, and clear delegation and control.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
Winning on Deployment, Not Disruption: What Contract Logix CLM Actually Sells
Contract Logix, now part of LegalSifter, is a mid-market CLM platform that focuses on rapid deployment and operational simplicity, prioritizing usability and cost control over deep customization and advanced AI-driven contract intelligence.
Conga Acquires PROS as Part of Rebrand and Expanded Commerce Coverage
Big change is at hand for CPQ vendors Conga and PROS, as the former acquired the latter in early 2026. Catering to different markets, the two products will remain distinct within the Conga Advantage platform. Conga intends to provide robust functionality across the commerce chain by rounding out existing CLM, CPQ, and document generation capabilities with strong pricing technology and new AI capabilities.
From CPQ to Control Plane: How Conga Is Reassembling Enterprise Commerce
Conga is making a deliberate bid to become the control plane for enterprise commerce, not just a CPQ vendor with adjacent features. The PROS acquisition closes a structural pricing gap and accelerates Conga's AI roadmap, while the commerce chain narrative reframes how revenue work should flow end to end. If Conga executes well, it will be a default platform for complex enterprises. If it stumbles, it remains a strong but bounded CPQ incumbent.
Workday’s AI Bet Is Built on Data You Already Own
Workday has spent eighteen months acquiring the pieces – Sana Labs, Pipedream, Flowise – and the March 2026 global launch is where they converge. The result is an AI layer embedded directly in the system of record, capable of executing tasks, not just suggesting them. For HR and finance leaders in Workday shops, the embedded execution layer raises the bar for any team still considering a custom build.
Zoho Announces Major Updates to Billing and Spend Solutions for the Enterprise
In an analyst briefing, Zoho provided updates to Zia's capabilities for finance use cases. Specifically, Zoho emphasized reconciliation, reporting, and proactive insights, with a showcase of its new enterprise billing and spend management products.
The Newest at UKG: The Workforce Operating Platform
UKG, a leader in HR management systems, has introduced their Workforce Operating Platform. This platform unifies human capital management, workforce management, and payroll, coupled with its Bryte AI technology. The Workforce Operating Platform aims to help retail, manufacturing, and healthcare institutions manage complexity while simplifying and streamlining processes for frontline workers.
Big 5 AI Vendor Roundup: Week of May 25, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the big 5 AI vendors in the last week.
Big 5 AI Vendor Roundup: Week of May 18, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the Big 5 AI vendors in the last week.
Big 5 AI Vendor Roundup: Week of May 11, 2026
It has become almost a full-time job to stay current with the glut of news in the AI space. This weekly roundup will get you up to speed on the news and happenings with the Big 5 AI vendors in the last week.
Most Enterprises Believe in Open Source. Almost None Can Operate It.
Most enterprises already believe in open source. What they cannot do is operationalize it. Red Hat's Open Source and AI Program Office targets that execution gap with governance frameworks, contribution models, and executive alignment tools meant to convert open-source values into repeatable workflows.
Adobe Targets the Next Phase of Customer Experience: Humans and AI Agents
Adobe introduced CX Enterprise as an agentic AI platform designed to help brands create content, improve visibility in AI-driven discovery, and orchestrate personalized engagement.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
Your Security Tools Were Built for People. Agents Are Not People.
Cisco spent the last 18 months acquiring its way into AI security, and at the April 2026 analyst briefing, the full picture came together. Cisco is presenting an end-to-end story for a question that many have not yet considered: What happens when the entity accessing your systems is not a person?
Databricks Didn't Announce a Security Product. It Announced a Different Way to Think About Security Spending.
Databricks spent years as a quiet data infrastructure company. It did not chase security headlines. It built the platform where enterprise data lives. Databrick’s Lakewatch, launched in March 2026, is what happens when you stop treating security as a separate application and run it directly inside that platform instead. For existing Databricks customers, this is not a new vendor decision. It is a question of whether the infrastructure they already own can replace a tool they are probably overpaying for.
Palo Alto Networks: Securing the AI-Powered Enterprise – RSA 2026
Every so often something new comes along and becomes a nightmare for security professionals and a major impact on technology leaders, from the birth of email phishing and DDoS attacks to today, when anyone can create agents with outside software or within existing software.
Adobe Targets the Next Phase of Customer Experience: Humans and AI Agents
Adobe introduced CX Enterprise as an agentic AI platform designed to help brands create content, improve visibility in AI-driven discovery, and orchestrate personalized engagement.
Conductor’s Shift to an AI Search Visibility Platform
Conductor has evolved beyond its traditional identity as an enterprise SEO platform and now positions itself as an AI search visibility and answer engine optimization (AEO) operating layer, reflecting the broader industry shift toward AI-mediated discovery. This repositioning emphasizes visibility across both search engines and AI-generated answer environments.
Medallia’s Experience ’26 Conference Advances AI-Driven Topic Modeling and Embedded Action Planning
Medallia’s Experience ’26 conference announced five voice-of-customer product capabilities, with emphasis on AI-driven topic modeling and embedded action planning. While Smart Topic Builder differentiates Medallia meaningfully, other announcements maintain feature parity.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
ServiceNow Makes Its Bid to Own Enterprise AI Execution
In a world where understanding of the power of AI is still confusing, ServiceNow has excellent messaging on what AI can actually achieve in an enterprise. Through TV ads and ads in the Wall Street Journal, the messaging has been clear: AI can assist and improve efficiency. With their recent announcement (February 2026) of two major launches – Autonomous Workforce and Employee Works – ServiceNow underscores the shift of AI from “answer engines” to “actually finishing the job.” With this announcement their message is clear: the era of AI experiments is over; AI operations at scale have begun. And ServiceNow wants to be the control tower that runs all of it.
ServiceNow Q4 Results Reinforce Enterprise AI Driving Business Impact
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
ServiceNow Makes Its Bid to Own Enterprise AI Execution
In a world where understanding of the power of AI is still confusing, ServiceNow has excellent messaging on what AI can actually achieve in an enterprise. Through TV ads and ads in the Wall Street Journal, the messaging has been clear: AI can assist and improve efficiency. With their recent announcement (February 2026) of two major launches – Autonomous Workforce and Employee Works – ServiceNow underscores the shift of AI from “answer engines” to “actually finishing the job.” With this announcement their message is clear: the era of AI experiments is over; AI operations at scale have begun. And ServiceNow wants to be the control tower that runs all of it.
ServiceNow Q4 Results Reinforce Enterprise AI Driving Business Impact
ServiceNow exceeds guidance as enterprise AI adoption accelerates growth, margin, and cash flow. Now Assist ACV tops $600M and heads toward a $1B run rate while customers commit at scale.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
Salesforce Advances Intelligent Document Processing With Flow
Salesforce is working toward a future where humans, systems, and agents are positioned together to get work done. Within this framework, Salesforce is adding flow-native Intelligent Document Processing (IDP) to their MuleSoft offering. This builds on optical character recognition (OCR) by using AI to classify documents, extract key fields, and route structured data into workflows.
Asana Goes Beyond Tasks: A Work Graph–Powered AI Offensive
Asana has introduced new AI features aimed at expanding its work management platform with agent‑driven automation. The core capability, AI Teammates, enables AI to directly support task execution, content creation, and workflow progression rather than serving only as a passive assistant. These capabilities are most beneficial for organizations that already maintain structured, consistent usage of Asana across teams.
Infor Analyst Summit 2026: Agentic Orchestration Sharpens Its Operational Pitch
The Infor Analyst Innovation Summit offered a clear view of what operational readiness looks like as agentic AI moves from experimentation into production. The key takeaway was that success depends less on model sophistication than on foundational discipline: shared semantics, documented processes, clean data, and clear delegation and control.
ServiceNow Bundles AI Into Every Product and Bets That Context Is the Missing Piece
We keep hearing that enterprise AI spending is up in many organizations, and the results are not remarkable. On April 9, 2026, ServiceNow announced it will no longer sell AI as an add-on, instead restructuring its commercial model to focus on AI and launching new features that let AI agents make organizational decisions without frequent human oversight.
Has the “SaaSpocalypse” Come for CX Technology Providers?
This note examines whether “SaaSpocalypse” claims are valid, based on full-year results from 24 public companies that have significant customer experience (CX) SaaS offerings.
Infor Analyst Summit 2026: Agentic Orchestration Sharpens Its Operational Pitch
The Infor Analyst Innovation Summit offered a clear view of what operational readiness looks like as agentic AI moves from experimentation into production. The key takeaway was that success depends less on model sophistication than on foundational discipline: shared semantics, documented processes, clean data, and clear delegation and control.
The 2026 Turning Point: Key C-Suite Takeaways From the Cisco AI Summit
The Cisco AI Summit (Feb. 2026) addressed the accelerating maturity of AI adoption inside enterprises. Leaders across infrastructure, security, design, systems, and geopolitics emphasized that organizations are now moving from exploratory experimentation to a period requiring architectural reinvention, measurable outcomes, and new forms of workforce enablement.
Device-First Continuum AI: The Technology Behind mimik's Approach
mimik is the first company we've encountered that discusses how to operationalize billions of agents to perform tasks in the physical world, not only within software workflows but also in industrial processes. The company’s core thesis is that the existing cloud-first mobile internet infrastructure is a legacy bottleneck that is unsustainable for the computational, cost, and energy demands of agentic AI. Powered by mimik, DFC-AI seeks to fundamentally reorganize compute distribution by prioritizing the edge.