Comprehensive Software Reviews to make better IT decisions

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Application Maintenance & Development

January 27, 2020 Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and Identity

Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales and customer service applications to create a unified customer ID; whether this will be the silver bullet for managing fragmented customer information remains to be seen.

January 27, 2020 Throughput Is Not Just an Automation Problem

The root causes of throughput issues go beyond the work assigned to delivery teams or the tactics to complete them. Cultural, leadership, and management factors play critical roles in team productivity and motivation.

January 23, 2020 Perforce Helix ALM Integrates Requirements, Test, and Issue Management

Perforce Helix ALM is a suite of integrated products that centralizes and manages requirements, testing, and issue artifacts.

January 20, 2020 Aha! and Azure DevOps – Working Together, Sprinting Together

Aha! has improved its integration with Azure DevOps to improve release and sprint visibility for both developers and stakeholders.

January 17, 2020 SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service Capabilities

SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job advancing SugarCRM’s capabilities in the areas of self-service, collaboration, and sales automation.

January 17, 2020 ALM Works Extends Its Structure.Gantt Capabilities

ALM Works’ Structure.Gantt extends Jira’s and Structure’s data to better manage timelines, dependencies, and resources.

Data & Analytics

January 28, 2020 Cloudera Takes Steps Towards Open Standards for DataOps

DataOps is a complex topic. Industry leaders such as LinkedIn, Airbnb, and Uber have created their own operations platforms. Without open standards currently in place, Cloudera promises to incorporate an open standard in its upcoming product feature.

January 28, 2020 Cloudera Takes Steps Towards Open Standards for DataOps

DataOps is a complex topic. Industry leaders such as LinkedIn, Airbnb, and Uber have created their own operations platforms. Without open standards currently in place, Cloudera promises to incorporate an open standard in its upcoming product feature.

January 28, 2020 ThoughtSpot Launches Atlas Marketplace: Lego Approach to Assembling Analytics Solutions

ThoughtSpot demonstrates a new approach for enabling customers to build analytics solutions: facilitate integration with other vendors rather than trying to build/sell its own components (e.g. database, data acquisition).

January 28, 2020 ThoughtSpot Launches Atlas Marketplace: Lego Approach to Assembling Analytics Solutions

ThoughtSpot demonstrates a new approach for enabling customers to build analytics solutions: facilitate integration with other vendors rather than trying to build/sell its own components (e.g. database, data acquisition).

January 27, 2020 Building a Data Catalog That Meets Your Needs

Most of the well-established data catalog tools (a.k.a. “data governance tools”) are far from covering all requirements for proper data cataloging – but help seems to be on its way.

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

Finance & Administration

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

January 15, 2020 Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and Autonomous Database, it’s unclear when these market segments will accelerate revenue growth materially.

January 14, 2020 Sakai 19.3 Maintenance Released

This is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security updates, and improvements to its users.

January 07, 2020 iSpring Releases New Course-Selling Platform, Flora LMS

iSpring expands its product offering with Flora LMS, a subscription-based course-selling platform targeted at business trainers, edupreneurs, and training companies.

January 07, 2020 Infor Forms Strategic Partnership With Signavio

Infor doubles down on better implementations with Signavio’s process mining and intelligence technology. The partnership will leverage the Signavio web-based business process modeling and intelligence tool to further accelerate the decision-making process.

December 20, 2019 Wolters Kluwer Taxprep Positions Itself as the Tool for Filing Taxes in Canada

’Tis the season – tax season, that is – and firms looking for automation to do a bit of the heavy lifting with this year’s filings could turn to Wolters Kluwer’s solution.

Human Resources

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

January 15, 2020 Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and Autonomous Database, it’s unclear when these market segments will accelerate revenue growth materially.

January 15, 2020 Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and Autonomous Database, it’s unclear when these market segments will accelerate revenue growth materially.

January 14, 2020 Sakai 19.3 Maintenance Released

This is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security updates, and improvements to its users.

January 07, 2020 SmartRecruiters Partners With Blockchain-Based Hiring Platform Zinc

Zinc, a blockchain-based automated reference checking service provider, has announced integration with SmartRecruiters, an applicant tracking system provider.

January 07, 2020 ServiceNow New York is Here

ServiceNow version New York has entered General Availability. These features should delight high-maturity IT departments but are mostly worthless for low-maturity groups.

IT Infrastructure & Operations

January 28, 2020 Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises numerous concerns with IT leaders and O365 administrators.

January 28, 2020 Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises numerous concerns with IT leaders and O365 administrators.

January 28, 2020 Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises numerous concerns with IT leaders and O365 administrators.

January 27, 2020 AWS Data Exchange: Bringing Third-Party Data to Amazon’s Cloud

Amazon recently announced its new “AWS Data Exchange” service – users of large repositories of third-party data rejoice! With Data Exchange, AWS customers will be able to more easily take advantage of cloud-native third-party data.

IT Security & Risk

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 22, 2020 Ivanti Changes Direction: It Has Installed New Leadership With Experience in Enterprise Software, Mergers & Acquisitions

Clearlake Capital is shaking up Ivanti’s leadership. Expect greater focus on efficiency and acquisitions beyond ITSM and IT operations.

Marketing

January 27, 2020 Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and Identity

Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales and customer service applications to create a unified customer ID; whether this will be the silver bullet for managing fragmented customer information remains to be seen.

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

January 17, 2020 SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service Capabilities

SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job advancing SugarCRM’s capabilities in the areas of self-service, collaboration, and sales automation.

January 17, 2020 SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service Delivery

SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.

January 16, 2020 Microsoft Teams Innovations to Benefit Healthcare Organizations

Microsoft Teams’ latest innovations offer a range of benefits for healthcare organizations.

January 14, 2020 Sakai 19.3 Maintenance Released

This is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security updates, and improvements to its users.

Project Management

January 27, 2020 Monday.com Is Missing a Crucial Link in Its Blockchain Prediction

It’s not often that revolutionary solutions come up in the world of project management, so monday.com’s Peter Giffen grabbed my attention with his recent blog on blockchain. Giffen claims that blockchain will change project management. This is a bold statement considering that the piece fails to explain how exactly this change will happen. Giffen references a report from the PMI’s Brightline Initiative, consisting of several recognizable names, that also leaves much to be desired.

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

January 21, 2020 Mavenlink Took a Step Towards Resource Self-Management

Earlier this year, Mavenlink announced a PSA-supporting function for targeting and tracking the ratio of billable vs. non-billable time. Consultants get a useful feature, but what about the garden-variety IT knowledge worker?

January 20, 2020 Wrike’s Approach to Avoiding Employee Burnout Requires a Collaborative, Top-Down Approach to Portfolio Planning

Wrike’s Laura Quiambao recently blogged about the dangers of employee burnout and highlighted how Wrike Resource can help. It’s tough to argue with her four proposed solutions, but a fifth component is absent from her analysis: engaged, responsible portfolio ownership.

January 17, 2020 Trello’s Four Stages of Team Productivity; Don’t Forget the Curator

Trello’s Leah Ryder recently blogged about that old and reliable observation about the four stages of team dynamics (Forming – Storming – Norming – Performing). We asked ourselves how this relates to the Trello cardwall and found a critical ingredient: the curator.

January 17, 2020 Workfront Acquires Atiim to Shine Light on Strategic Alignment

Workfront recently announced its acquisition of Atiim, a leading OKR (Objectives and Key Results) vendor. It plans to offer an integrated tool set called Workfront Goals in the coming year, connecting the objectives tracking front end (OKR software) to its work management application (Workfront, formerly known as @Task).

Sales & Customer Service

January 27, 2020 Salesforce Rolls Out Customer 360 Truth to Better Tackle Data and Identity

Salesforce recently announced during Dreamforce 2019 the introduction of Customer 360 Truth. The product aims to stitch together customer information from marketing, sales and customer service applications to create a unified customer ID; whether this will be the silver bullet for managing fragmented customer information remains to be seen.

January 24, 2020 Microsoft’s Change of Default Search on 365 Is Met With Outrage

On January 23, Microsoft announced a change to Office 365 Pro Plus. This change will make Bing the default search engine in Google Chrome.

January 17, 2020 SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service Capabilities

SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job advancing SugarCRM’s capabilities in the areas of self-service, collaboration, and sales automation.

January 17, 2020 SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service Delivery

SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.

January 17, 2020 SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service Delivery

SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly SAP Service Cloud – the move expands the viability of SAP as an end-to-end technology partner for contact center and customer service enablement.

January 16, 2020 Microsoft Teams Innovations to Benefit Healthcare Organizations

Microsoft Teams’ latest innovations offer a range of benefits for healthcare organizations.

Sales Management

January 15, 2020 Oracle’s Q2 FY20 Earnings Are Good, but Top Line Growth Remains Stagnant

Oracle reported slightly better-than-expected Q2 FY20 results, but despite substantial revenue numbers and high growth areas such as Oracle Cloud, Fusion ERP, and Autonomous Database, it’s unclear when these market segments will accelerate revenue growth materially.

January 07, 2020 Infor Forms Strategic Partnership With Signavio

Infor doubles down on better implementations with Signavio’s process mining and intelligence technology. The partnership will leverage the Signavio web-based business process modeling and intelligence tool to further accelerate the decision-making process.

December 06, 2019 Oracle’s AI Upgrades for ERP and EPM Show Why AI Is in Reach for Any Enterprise

Artificial intelligence continues to fuel the arms race among ERP vendors. Earlier this year, Oracle announced that it has extended the AI (machine learning, to be more precise) capabilities within the ERP Cloud and EPM Cloud products.

October 30, 2019 Oracle's OpenWorld Takeaways Are Impressive but Leave Us Wanting More

It is no surprise that this year’s OpenWorld conference continued to focus on Oracle’s cloud efforts. We dive in to discover if Oracle is doing enough to catch up to the competition of Amazon’s AWS, Microsoft’s Azure and Office clouds, and Google’s GCP.

October 29, 2019 Oracle Announces a New Hybrid Cloud Partnership With VMware

Oracle is aiming to make it extremely easy to shift your VMware workloads to the Oracle Cloud. In addition, it will provide you the capability to choose where your data will reside. This is an important feature for organizations concerned about data sovereignty.

August 26, 2019 Microsoft Earnings Soar on the Heels of Inspire Partner Conference

Microsoft smashed the numbers with its Q4 2019 earnings report, with revenues rising a stellar 12% and hitting on all cylinders with quarterly revenue of $33.7 billion. Notable increases include Azure, growth up 64%; Surface, up 14%; and LinkedIn, up 25%.

Time & Attendance

January 28, 2020 Serviceaide Adds AI Features to Improve Service Management Efficiency

Serviceaide announced that it has added new AI features to its Intelligent Service Management (ISM) to improve incident resolution time and overall service desk efficiency.

January 28, 2020 Windows 10 Security Flaw Discovered; Millions of Devices at Risk

On January 14, Microsoft issued a statement acknowledging a crucial security flaw within its Windows 10 operating systems: a failure in the Windows 10 CryptoAPI service that affects both Windows 10 and Windows Server Update systems.

January 28, 2020 Microsoft Self-Service Purchasing in Office 365

Microsoft has announced self-service purchasing, the ability for any O365 user to buy Power Platform products directly through their corporate O365 tenant. This raises numerous concerns with IT leaders and O365 administrators.

January 28, 2020 Cloudera Takes Steps Towards Open Standards for DataOps

DataOps is a complex topic. Industry leaders such as LinkedIn, Airbnb, and Uber have created their own operations platforms. Without open standards currently in place, Cloudera promises to incorporate an open standard in its upcoming product feature.

January 28, 2020 ThoughtSpot Launches Atlas Marketplace: Lego Approach to Assembling Analytics Solutions

ThoughtSpot demonstrates a new approach for enabling customers to build analytics solutions: facilitate integration with other vendors rather than trying to build/sell its own components (e.g. database, data acquisition).

January 27, 2020 Clearview AI Demonstrates the Dangers of Facial Recognition

Facial recognition technologies (FRTs) are in the news again. This time, it is Clearview AI, a small company that until recently was virtually unknown to everyone except the 600 law enforcement agencies using its technology to match people’s photos to their online presence.

Web Content Management

June 05, 2019 Rainforest Offers On-Demand Testing Resources to Expand Coverage

The emergence and growth of Rainforest QA has shone a different light in a market that is dominated by big-name players like HP and IBM. Rainforest streamlines test design and management and expands test coverage through its extensive tester network.

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