Comprehensive software reviews to make better IT decisions

Application Development & Management

December 18, 2020 DRYiCE: RunBook Automation That Could Possibly Change the World

The growth of AI and workflow automation is crucial to the success of any digital transformation strategy. Learn how DRYiCE's iAutomate can help provide "zero-touch" automation.

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

October 14, 2020 RTView Niches in Middleware Monitoring

RTView offers a middleware monitoring solution. This solution brings much-needed observability to complex technology stacks.

September 21, 2020 FPT akaBot Positions Itself as a Notable RPA Competitor

Robotic process automation (RPA) became a forefront initiative for many organizations looking to streamline and automate business operations. FPT akaBot emerged as a notable solution consideration among the traditional big players in the RPA space.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 31, 2020 Dynatrace Differentiates Through Ease of Deployment

Dynatrace differentiates its APM solution through ease of deployment. As IT environments continue to become more complex, leading enterprise software vendors will improve their solutions to be more plug-and-play.

Banking, Finance & Insurance

November 29, 2019 Finastra Launches Securities Financing Transaction Regulation Support

Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.

July 04, 2019 Three Global Banks Sign Up for Finastra’s Blockchain-Based LenderComm

Three global banks launched a blockchain-based platform to bring the promise of open ledgers and contracts to the loan management market.

July 04, 2019 Feeling Insecure at Wolters Kluwer After Security Breach

Wolters Kluwer suffers security breach after poor security management.

June 27, 2019 ACI Makes Bill Payment Easier With New Mobile Wallet for Android and iOS

Consumers using mobile devices for bill payment is creating new challenges for merchants and their banks.

Commerce

August 07, 2020 Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System

POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.

August 07, 2020 Silverware POS Unveils Contactless Phone-to-Table Guest Dining Experiences

As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.

July 20, 2020 Agilysys InfoGenesis POS Supports Safe and Secure Contactless Payments

As restaurant, hotel, and casino operators begin to open their doors once again to guests, concerns around accepting cashless, contactless payments will rise. In the new normal, POS platform provider Agilysys’ InfoGenesis delivers on EMV and PCI compliance to enable secure and hygienic credit or debit payments.

July 20, 2020 PARk it Can Make Restaurants POS-Digital in 24 Hours

As COVID-19 swept across the globe, many food and beverage operators were forced to switch to pick-up or delivery methods only. PAR’s novel solution PARk it supplies operators with a mobile method to continue serving their customers during this time.

January 29, 2018 Salesforce.com Sets Sights on $60 Billion in Revenue

Salesforce.com has laid its chips on the table with a plan to grow annual revenues from the current run rate of $10 billion a year to a whopping $60 billion a year by 2034. This note explores how Salesforce plans to achieve this ambitious goal and what it means for current and prospective Salesforce.com customers.

Communications & Collaboration

April 30, 2021 Windstream Briefs on Its Growing UCaaS Portfolio

On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.

April 22, 2021 Nextiva to Expand UCaaS Services Beyond US

On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.

March 31, 2021 HCL Roadmap Bolsters Connections

On March 30, 2021, HCL Technologies briefed Info-Tech on the roadmap for Connections. For 2021 and 2022, users can expect Connections to have seamless Microsoft 365 integrations, enhanced user experience frameworks, landing pages for user engagement (with tailored notifications and updates), and broader integrations with third-party applications.

March 31, 2021 Orange’s UCaaS Business Services Solution Provides Flexible Integrations and Deployment

On March 24, 2021, Orange briefed Info-Tech on its UCaaS Business Services solution. Orange has positioned its solution to be flexible and adaptable to a range of client use cases. Not only does Orange’s UCaaS offering center within a broad portfolio of solutions (from omnichannel contact center to CPaaS), Orange also offers multi-deployment options, including on-premises, private, hybrid, and public/multi-cloud.

March 31, 2021 BlueJeans Updates FY2021 Roadmap

On March 11, 2021, Verizon provided updates to BlueJeans’ product vision and direction for FY2021. BlueJeans experienced dramatic adoption in 2020, particularly for webinars and events, and seeks to offer advanced breakout room features in the future.

February 26, 2021 Alcatel-Lucent Enterprise Releases Q4 Report

On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions continued to surge. These surges are in part explained by mid- to large-sized organizations beginning significant investments to prepare for a post-pandemic world.

Construction & Engineering

November 25, 2020 How to Stop Leaving Software CapEx on the Table With Agile and DevOps

Traditional accounting practices are tailor made for waterfall project management. Organizations that have transitioned to the use of standing product teams using Agile and DevOps need to transform their accounting practices as well or they will leave valuable capital expenditure dollars on the table.

June 25, 2020 Scaling Agile – Essential for Your Organization

So you’ve gone Agile. You do daily scrums, retrospectives, and all the “right” Agile ceremonies. But still your organization isn’t quite convinced. It is now critical to balance the drivers and goals of both Agile and traditional thinking in order to achieve organizational success.

June 15, 2020 Scrum Destroyed the Product Owner Role

When trying to implement Agile as a defined process, Scrum turned BAs or other roles into order takers with the title “product owner.” This undermines the entire value proposition of product management.

June 12, 2020 Product Owners Are Only as Successful as Their Ability to Communicate

No matter how good your product roadmap and backlog are, they are only as good as your audience’s ability to understand your vision and priority.

June 12, 2020 Why Should Scrum Masters Understand Product Ownership?

The scrum master is like the conductor of an orchestra, ensuring that every piece fits together at the right time to create something greater than the sum of the parts. You don’t have to know how to play each instrument, but you do have to understand what each part contributes to the overall masterpiece.

June 12, 2020 Product Owners: Tools Are Only Part of the Solution

Tools are important to product teams, but only when they support solid people and processes.

Content Management

April 06, 2021 Digital Experience Platforms: How Compelling Is Your Online Presence?

A keystone application for powering next-generation web experiences is the digital experience platform (or DXP).

August 21, 2020 Zoho Workplace Now Supports 15 Million Users

Zoho Workplace – a global enterprise collaboration platform – has reported that it is now supporting 15 million users and is experiencing a surge in usage for its business applications. However, compared to Microsoft’s Office 365 and Google’s G Suite, Zoho still has a long way to go in this marketspace.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 22, 2020 Noncompliance in O365 or M365 With Microsoft Is as Easy as Counting From One to Three

With lots of functionality being provisioned/deployed at the tenant level, Microsoft is happy to sit back for now, watch, and start auditing in the future.

July 21, 2020 Can Box Be Used Instead of SharePoint Online in Microsoft Teams?

Teams is designed for close integration with SharePoint, but the latest Box/Teams integration has organizations wondering if they can use Box instead. This note outlines the extent that this is currently possible and offers some best practices.

July 10, 2020 When Rightsizing Your Microsoft Agreement, Beware of the Consequences of Firstline Worker Licenses

Firstline worker licenses can be a cost-effective licensing vehicle but could reduce your discount tier or disqualify you from an Enterprise Agreement.

Data & BI

March 30, 2021 Business Intelligence in 2021: What’s Trending?

Business Intelligence is about enabling new insights, validating assumptions, and seeing things that could have gone unnoticed in the daily routine. Read about the top BI software trends for 2021.

December 24, 2020 AI Registers: Finally, a Tool to Increase Transparency in AI/ML

Transparency, explainability, and trust are pressing topics in AI/ML today. While much has been written about why these are important and what organizations should do, no tools to help implement these principles have existed – until now.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

July 10, 2020 Alation Launches Active Data Governance

Data intelligence software vendor Alation has made the move to emphasize data governance amongst its solution offerings to make the data catalog a dynamic platform for “a broad range of data intelligence solutions.”

July 10, 2020 HelpSystems Brings Top-Tier Data Classification Vendors to Its Product Mix

IT software company HelpSystems has acquired leading data classification software vendors Titus and Boldon James to enhance data security capabilities within its current suite of IT systems.

Education

October 26, 2020 Can Data-Driven Student Retention Strategies Make an Impact?

Student retention, already a major concern at higher education institutions, is an even greater concern as students are unable to learn in person and on campus.

April 22, 2020 State of Major Education LMS Conferences in Wake of COVID-19

Some major LMS conference cancellations or online alternatives have been announced in an attempt to limit the spread of COVID-19, though not all have canceled.

April 15, 2020 Online Learning Rises in Response to COVID-19

As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.

April 15, 2020 Ontario Government Limits Scope of Mandatory eLearning Plans for High School

Plans to require four online high school credits in Ontario, Canada, have changed: the required credits have been reduced to two and made opt-outable.

February 19, 2020 Instructure Responds to Criticism After Announcing Sale to Thoma Bravo

Instructure has responded to pushback from both users and investors about their proposed sale to a private equity firm.

January 14, 2020 Sakai 19.3 Maintenance Released

This is the third maintenance release since Sakai 19 was released in spring 2019. Thanks to its open-source community, Sakai is continuously providing fixes, security updates, and improvements to its users.

ERP and Supporting Systems

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 26, 2020 Running Critical Enterprise Applications Efforts During COVID-19

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

February 25, 2020 SAP’s 2025 Support End of Life Date Delayed…As Predicted Here First

The math did not add up for SAP to sunset license support for legacy ECC/Business Suite 7 clients, as we predicted. I’ve fielded numerous calls asking, “Will SAP hold firm on its 2025 end-of-support date?" We finally have SAP’s answer: a resounding “NO.”

February 13, 2020 SAP’s S/4HANA License Models – The Perpetual License Path

SAP customers seeking to move to S/4HANA must navigate four distinct license models, each tied to a separate deployment model (perpetual license, subscription via HEC, S/4HANA Cloud Single-Tenant, or S/4HANA Public Cloud). This note explores the license characteristics and commercial options available when choosing to procure perpetual licenses for S/4HANA.

February 07, 2020 SAP’s S/4HANA License Schemes Are Confusing Customers

SAP’s native-cloud play through S/4HANA dangled the hopes of a simplified license structure to SAP customers. Instead, SAP customers now must navigate four distinct license models, each tied to a separate deployment model.

Finance & Procurement

March 29, 2020 Provide Ample Time to Evaluate RFP Proposals Effectively

Evaluating vendor proposals is one of the most critical aspects of the RFP process, secondary only to negotiations. The ironic thing is that we've seen too many clients try to abbreviate this activity, take short cuts, or even avoid it altogether. Providing ample time for your team to review the vendor RFP responses is critical to a quality review process, while not rushing the evaluation process ensures that you understand their complete offer and proposal.

March 29, 2020 Is Your IT Equipment Lease Missing the Lessor’s Primary Obligation?

When leasing IT equipment, the lessor (the company providing the equipment) has one main obligation. However, most leases overlook this critical aspect completely, exposing the lessee (the organization leasing the equipment) to unnecessary risk.

March 29, 2020 What’s in a Name? A Lot if You Are Leasing

If you want to lease IT equipment, you have many options with regard to potential lessors (the leasing companies). In fact, some manufacturers lease equipment directly to their customers … or do they?

March 18, 2020 SortSpoke: A Recipe for Turning Unstructured Documents Into Operational Data

SortSpoke’s novel approach to machine learning answers a longstanding problem in financial services – how to efficiently extract critical data from inbound, unstructured documents at 100% data quality.

March 16, 2020 Does COVID-19 Activate Force Majeure in Your Contracts?

Check your contracts and you will find that the vast majority contain a force majeure clause. This provision states the conditions by which a party does not have to perform under the contract if it experiences an event beyond the party’s control.

March 03, 2020 Lower Your IT Expense With Reverse Auctions

If you are experiencing pressure to lower your IT expense, a reverse auction might be a quick, efficient answer to ensure you are getting a competitive price.

Gaming & Hospitality

August 07, 2020 Bosch’s INTEOX positioned as “First Fully Open Camera Platform”

Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.

July 17, 2020 Milestone Enhances XProtect to Include Centralized Search and Additional New Features

Milestone Systems’ recently announced 2019R3 and 2020R1 software releases introduce several new features and capabilities to its XProtect video management software and related Smart Client.

July 10, 2020 Genetec Occupancy Management Package Monitors Physical Distancing & Occupancy

COVID-19 continues to sweep across the globe and significantly impact various segments of the tourism, retail, and restaurant sectors as well as other public venues. As economies begin to reopen and COVID-19-related restrictions begin to be lifted, organizations need a way to monitor and comply with occupancy limits and policies. Genetec’s recently announced Occupancy Management Package enables businesses to tap into their security and surveillance system to count people, visualize data, and manage occupancy density rules.

April 30, 2020 Screening for COVID-19 With Contactless Temperature Checks

This note offers guidance to organizations considering elevated body temperature/fever detection solutions to prevent the spread of COVID-19 and to assist with reopening and return-to-work efforts.

November 28, 2019 Increased License Plate Capture Capabilities Build Additional Use Cases for Video Management Systems

With many video management system (VMS) vendors adding automatic license plate capture capabilities, the uses for this technology are expanding rapidly.

November 28, 2019 Ivideon Brings Facial Recognition to the Cloud

Cloud-based video surveillance and video analytics are growing. How will this affect privacy?

Health Care

July 23, 2020 HHS and IHS Formalize Roadmap for IHS RPMS and HIT Modernization

The US Department of Health and Human Services and the Indian Health Service (IHS) have formalized an overarching plan to support improved clinical and nonclinical operations across IHS, Tribal, and Urban healthcare facilities through RPMS EHR and HIT modernization.

July 16, 2020 Cerner and Amazon Web Services Partner to Share COVID-19 Data With Researchers

Cerner and Amazon Web Services (AWS) are working together to expand access to clinical data battling the COVID-19 pandemic by sharing de-identified patient data with health researchers.

July 16, 2020 Experian eCare NEXT Connects Revenue Cycle Management and Clinical Workflows

As the COVID-19 pandemic continues to evolve, healthcare organizations are looking for ways to expand digital patient care options. Patient management systems like Experian’s eCare NEXT help providers connect new digital clinical workflows to established workflows and revenue cycles.

July 16, 2020 MEDITECH Successfully Completes Its First Virtual EHR Implementation

COVID-19 has disrupted critical healthcare projects and implementation plans. Despite the considerable challenges faced by many healthcare organizations MEDITECH has been working with them to shift to virtual EHR implementations.

July 16, 2020 Ohio Healthcare Provider Accelerates Rollout of Allscripts FollowMyHealth Telemedicine App

Grand Lake Health System (GHLS) in St. Mary’s, Ohio, had telehealth on its 2020 application roadmap. When the COVID-19 pandemic hit, GLHS chose Allscripts’ telemedicine solution called FollowMyHealth.

July 15, 2020 Athenahealth Introduces an EHR-Integrated Telehealth Solution

Between mid-February and April, athenahealth reported a 3,400% increase in demand for telehealth services. In response to this unprecedented need for patients and providers to connect virtually, athenahealth introduced an improved and integrated telehealth solution.

Human Resources

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

March 30, 2020 D2L Enabling Rapid Transition to Online Learning Through Quick Start Care Package

Configuring online learning can take time and resources not all organizations have, especially during the COVID-19 pandemic. D2L is assisting with this through a Quick Start Care Package to help organizations rapidly transition to online learning.

March 29, 2020 Breezy HR Makes Video Interviewing Tools Free Amid Pandemic

Breezy HR has made video assessment and interviewing tools free for business clients for a minimum of 60 days, in light of efforts to prevent COVID-19 pandemic spread.

March 29, 2020 Impact of COVID-19 on HR Technology

What is changing in the HR technology space as a result of COVID-19? Some organizations are seeing an uptick in interest and customer support, while others are providing free access to their product.

March 26, 2020 Running Critical Enterprise Applications Efforts During COVID-19

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

IT Infrastructure

October 26, 2020 Lesson Learned From an Interview: AIOps Is Not Just About Tools

In this note, I interviewed Himadri Das, head of automation at TietoEVRY. Areas that were covered include important things businesses should consider for implementing AI-based solutions, the maturity level should their practices have, the possible risks of adopting AI, and areas of AIOps that need more improvement.

October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.

August 21, 2020 Software Winners In a Post-Pandemic World – Atlassian Is a Refreshing Value Play

COVID-19 has forced software companies and their suppliers to refocus efforts around prioritizing systems and workflows that are nearly 100% digital in nature. As a result, Info-Tech has observed the quick emergence of six market themes that are highly relevant post COVID-19. This note series will profile key vendors and how they fit into the post-COVID-19 world.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

August 05, 2020 Remote Work Landscape Pushes Microsoft to Releases Endpoint DLP and Double Key Encryption Features for Added Data Security

Microsoft recently previewed the specific features to tackle data security and risk management for end users with Microsoft Endpoint Data Loss Prevention (DLP) and Double Key Encryption. The reason for the launch? The increasing shift towards a remote work environment and a need to mitigate the accompanying risks.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

IT Operations

February 12, 2021 Enterprise Architecture Trends 2021

These are the trends we predict will be most important is it relates to Enterprise Architecture in 2021.

December 18, 2020 Buying Software? Here's How to Negotiate

In the market for software? Learn why it's important to have multiple vendors at the negotiation table.

October 14, 2020 Morpheus Leads the Shift from Cloud Management Platform to Hybrid Cloud Application Orchestration with Its 5.0 Release

The Morpheus cloud management platform (CMP) has moved beyond its original focus on DevOps automation and self-service. Morpheus provides a management control plane to enable users to deploy workloads anywhere. Such a control plane is the way of the future for managing complex enterprise technology stacks.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 23, 2020 RiskSense Releases a Unified Infrastructure Security Risk Management Program

RiskSense announced on July 13 its new version of the cloud-delivered RiskSense risk management platform. The main draw of the program is its holistic risk calculation across CVEs and CWEs.

IT Security

April 21, 2021 To SIEM or Not to SIEM?

Information security leaders fully understand the importance of having a security incident and event management (SIEM) solution, but teams need to overcome three main challenges before considering purchasing a SIEM solution.

October 26, 2020 Chronicle Expands Its North American Presence by Partnering With Herjavec Group

Chronicle, Alphabet’s enterprise security company, expands its North American partner base with Herjavec Group, its first Canadian partner. Herjavec Group is the first service provider in Canada to be certified in, and provide access to, Chronicle’s security intelligence products.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 30, 2020 Malwarebytes Endpoint Detection and Response Rated #1 in Endpoint Protection Data Quadrant

Based on data collected from real users, Malwarebytes Endpoint Detection and Response (EDR) took the number one spot on SoftwareReviews’ Endpoint Protection Data Quadrant for its second consecutive year.

Marketing

December 02, 2020 What Will 2021 Look Like for Software Marketing and Sales Teams?

How can software marketing and sales teams win in 2021? Learn how emotions affect software buying habits and how to build better customer relationships.

June 26, 2020 Do Virtual Conferences Need a 3D Environment?

Some virtual event platforms, such as vFairs, can represent a client’s online event as a 3D environment that replicates familiar sights, such as a convention center lobby populated by static or moving people. Users can click on auditoriums, information booths, or exhibitor hall booths to navigate the virtual space of their online conference. Does mimicking the appearance of an in-person conference add value to an online conference?

June 26, 2020 Online Conferences: Solving the “Social” Puzzle

How can online event organizers recreate the networking and social components that make up an essential part of the in-person conference experience? This is one of the central challenges faced by organizers looking to move their events from onsite to online.

June 24, 2020 The Enterprise Applications Journey: Transform Your Applications Practice From Firefighter to Innovator and Keep It There!

An enterprise applications practice holds the key to an organization’s technology tool chest. As applications practitioners, it is our responsibility to recognize the compelling events that drive a need for technology change.

June 03, 2020 Virtual Conferences and COVID-19: Early Lessons Learned

COVID-19 has left conference conveners with essentially three options: cancel, reschedule, or go online.

March 11, 2020 Mouseflow Adds Live Heatmaps to Web Analytics Platform

Mouseflow introduces live heatmaps to its web analytics platform to allow users to gain unique insights from large data sets with just a glance!

Other

October 29, 2019 Negotiating Your State and Local Government (Municipality) 5G Implementation

5G networks are the next generation of mobile phone service delivered at higher frequencies that requires shorter distance between “backpack” sized cell sites. Municipalities are challenged when negotiating with carriers regarding the installation of these small cell sites due to the Federal Communication Commission’s (FCC) 5G Order on Small Cell Siting.

July 19, 2019 Not Your Parents’ GIS

Visually presenting data assists the public understanding of complex issues. Using GIS mapping tools is an effective way of layering data from various source for quantitative analysis.

May 01, 2019 Esri Advances Its Development Platform

Esri made several big announcements at its Developer Summit in Palm Springs, CA, in March 2019. ArcGIS for Developers is a suite of developer tools and resources specifically for the creation of web-based and native applications.

May 01, 2019 Insights for CIOs From Esri’s Public Sector CIO Summit

Esri recently hosted the sixth annual Public Sector CIO Summit. Key topics included the role of emerging technology, emerging trends like location intelligence and smart cities, and the need to create “wins” to demonstrate IT’s value.

Privacy & Risk

November 06, 2020 Proteus-Cyber Provides a Tactical Solution for Schrems II Stress With the Transfer Impact Assessment (TIA) Tool

The recent Schrems II invalidation of the EU-US Privacy Shield has added a layer of difficulty for organizations that operate across borders, as they now require additional contractual clauses and measures in place to ensure data can transfer freely. Privacy program management vendor Proteus-Cyber offers a streamlined solution with the release of its Transfer Impact Assessment tool.

August 06, 2020 Twilio Breach and Cloud Security

By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.

August 05, 2020 Qualys and Ivanti Partnership Boasts an Incredibly Robust Vulnerability Management Platform

Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 30, 2020 TrustArc Teams Up With BigID

TrustArc is partnering with BigID to add protection of sensitive data to its roster of data privacy and compliance capabilities. The move closely follows a partnership announced by two other major players in the data privacy and governance space, OneTrust and Integris.

July 23, 2020 OneTrust and Integris: Part II – The Integration

An acquisition borne out of its users’ primary needs, OneTrust’s recent integration with data discovery giant Integris optimally positions the privacy program management software vendor against competitors in the market.

Project Management

February 26, 2021 Review: ZohoDay 2021

On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho’s 25th year as a company, testament to Zoho’s long-term business approach: grow organically, have zero debt, zero external investments, remain cashflow positive, and plow cashflow back into the business and customers.

October 01, 2020 Vendor Briefing: Zoho Workplace

On September 4, 2020, Info-Tech briefed with Zoho about current and upcoming features of Zoho Workplace, a global enterprise collaboration platform. Organizations, especially SMBs, that want to look outside of Microsoft’s and Google’s office productivity suite duopoly should consider shortlisting Zoho Workplace as a viable option.

August 05, 2020 IBM Raises Price on Software Support; Shoves Customers Toward the Cloud

IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.

July 30, 2020 Google Announces Major G-Suite Updates

Google has announced several updates to its G-Suite offering, which aims to heavily integrate and better secure its teamwork applications. The move represents a clear attempt by Google to directly compete with Microsoft’s office productivity suite, with several of the G-Suite updates mirroring the logical architecture of Office 365.

May 20, 2020 monday.com Is Focused on User Adoption As WFH Continues

Adoption is one of the biggest challenges that organizations deal with when implementing commercial project management tools. Amid a global pandemic, this challenge has only been exasperated with many working from home.

May 12, 2020 The Many Flavors of Application Rationalization

The application portfolio management (APM) tool space can be a confusing one, as many software vendors offer their own take of what APM is. Enterprise architecture, application management and project portfolio management tools offer an APM use case, but these are often quite skewed the primary function of the tool.

Sales & Service

December 02, 2020 Six Tips on Managing Your Software Vendor Relationship

A great relationship with your software provider delivers both value and immediate results. These key tips will help you make the best of your partnership.

July 23, 2020 Organizations Report Higher Satisfaction When Switching to Software With an Info-Tech Award

Thinking about choosing a new software vendor but don't know where to start? Narrow down your shortlist by focusing on software that has received an Info-Tech Research Group award. New data from SoftwareReviews shows that organizations reported higher satisfaction when they switched to software that had received an Info-Tech award.

April 24, 2020 Satisfaction With Software Drops With COVID-19 Uncertainty

The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.

April 15, 2020 ServiceNow’s Orlando Release Focuses on AI With Now Intelligence

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

March 26, 2020 Running Critical Enterprise Applications Efforts During COVID-19

An enterprise application selection or implementation has most likely been heavily impacted by COVID-19. Do not hit the brakes; stopping and restarting projects increases the risk of failure. Slow down or speed up? Which is the right strategy for your organization?

March 12, 2020 Salesforce Finishes FY20 on a Stellar Note and Increases FY21 Revenue Guidance

After another impressive quarter, Salesforce announced full-year 2020 results that exceeded expectations. Also announced were Keith Block’s departure, Gavin Patterson’s appointment to president and CEO of Salesforce International, and the acquisition of Vlocity.

Supply Chain & Logistics

October 24, 2019 JDA Integrates Workforce and Warehouse Labor Management Software Functions to Deliver Value in the Warehouse

JDA’s Workforce Management and Warehouse Labor Management software functions are now offered in an integrated manner to drive productivity gains in the warehouse.

August 23, 2019 Offsetting the Cost of Car Ownership With Metromile and Turo

Many people are challenged by the economic constraints of car ownership. Rising vehicle prices, registration fees, automobile insurance, ongoing maintenance, fuel, and parking fees can bleed people dry. In response, technology companies are developing innovative ways to offset the costs.

July 23, 2019 Supply Chain Visibility and Global Trade Management Come Together With E2open and Amber Road

A powerful combination of supply chain visibility and global trade management is now available through E2open and its acquisition of Amber Road software.

July 18, 2019 SAP Partners Up With Uber Freight to Bring the Freight Industry to the Next Level of Automation and Better the Environment

SAP and Uber Freight are taking on a joint venture to integrate Uber Freight into SAP Logistics Business Network. The goal is to simplify load management and execution by enabling customers to leverage transportation rates from the Uber Freight network of reliable drivers. As a positive “side effect,” better utilization of unused trucks can make a positive impact on environment. For those looking for a convincing reason to go with one supply chain management system or ERP vendor over the other, this might be it.

June 18, 2019 Anaplan Is Not the Only Vendor to Benefit From the Growing Need for Intelligent Business Planning

Multibillion-dollar firms still primarily use spreadsheets for demand forecasting, but this approach leaves a lot of room for enterprise software vendors to displace manual work with solutions better suited for large enterprises, and hence gain significant revenue in this space.

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