Configure the tools to support the service, including designing self-help tools, then train the support team to ensure a successful launch of the service desk. This phase will take you through the following activities:

  • Build supporting tools
  • Define roles and train
  • Communicate and launch

Use this phase as part of the full blueprint, Extend the Service Desk to the Enterprise.

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Extend the Service Desk to the Enterprise

Position IT as a leader in service management.

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