Infrastructure & Operations

Change Advisory Board Charter

This template includes all the procedures that CAB members will follow during the change approval process.

Mobile Device Reimbursement Agreement

Use this template in addition to the Mobile Device Reimbursement Policy to document the reimbursement agreement between the end user and your organization.

Incident and Problem Management Communication Deck

Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....

List of Sample Problems

Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...

Problem Ticket Template

Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...

Problem Manager

Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...

Incident Severity Assessment Tool

Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...

Incident Manager

Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...

Modernize Enterprise Storage Workbook

This workbook of the blueprint, Modernize Enterprise Storage, will guide you through activities that evaluate current storage infrastructure and plan for future storage...

Modernize Enterprise Storage

Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for storage modernization...

Change Advisory Board Charter This template includes all the procedures that CAB members will follow during the change approval process.
Mobile Device Reimbursement Agreement Use this template in addition to the Mobile Device Reimbursement Policy to document the reimbursement agreement between the end user and your organization.
Incident and Problem Management Communication Deck Use this template to make the case for incident management, problem management, and proactive problem management. Projects without executive buy-in are doomed to fail....
List of Sample Problems Use this list of problems as a place to start when practicing root cause analysis with the problem management team. The template's list of problems includes those in both...
Problem Ticket Template Use this template to codify which details need to be included in problem documentation, including integration with the incident management process. While most ITSM tools...
Problem Manager Use this template to outline the problem manager's role and responsibilities, including required duties, education, and experience. While the problem manager may not always...
Incident Severity Assessment Tool Use this tool to assign levels of severity (ranging from 1-5) to IT incidents, and separate critical incidents from typical incidents, which will be handled by the lower...
Incident Manager Use this template to outline the incident manager's role and responsibilities, including required duties, education, and experience. While the incident manager may not...
Modernize Enterprise Storage Workbook This workbook of the blueprint, Modernize Enterprise Storage, will guide you through activities that evaluate current storage infrastructure and plan for future storage...
Modernize Enterprise Storage Data continues to grow at an exponential rate, and your current storage solutions will not meet all your future needs. Info-Tech’s methodology for storage modernization...

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