The problem management team has conducted root cause analysis before, even if it hasn't been formal. Use this template to apply root cause analysis techniques to familiar and unfamiliar problems in order to hone the problem management team's skills. The list includes both IT problems and non-IT problems.

Use this template as part of the full blueprint, Incident and Problem Management.

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Incident and Problem Management

Don’t let persistent problems govern your department.

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Search Code: 82867
Published: December 14, 2016
Last Revised: December 14, 2016

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