Map Technical Skills for a Changing Infrastructure & Operations Organization

Be practical and proactive – identify needed technical skills for your future state environment and the most efficient way to acquire them.

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Your Challenge

  • Infrastructure & Operations is changing rapidly. It’s a constant challenge to find the right skills to support the next new technology while at the same time maintaining the skills in house that allow you to support your existing platforms.
  • A lack of clarity around required skills makes finding the right skills difficult, and it’s not clear whether you should train, hire, contract, or outsource to address gaps.
  • You need to keep up with changes and new strategy while continuing to support your existing environment.

Our Advice

Critical Insight

  • Take a strategic approach to acquiring skills – looking only as far as the needs of the next project will lead to a constant skills shortage with no plan for it to be addressed.
  • Begin by identifying your future state. Identify needed skills in the organization to support planned projects and initiatives, and to mitigate skills-related risks.

Impact and Result

  • Leverage your infrastructure roadmap and cloud strategy to identify needed skills in your future state environment.
  • Decide how you’ll acquire needed skills based on the characteristics of need for each skill.
  • Communicate the change and create a plan of action for the skills transformation.

Map Technical Skills for a Changing Infrastructure & Operations Organization

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should map technical skills for a changing Infrastructure & Operations organization, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.


2

Acquire needed skills

Ground skills acquisition decisions in the characteristics of need.

Onsite Workshop

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Module 1: Review Initiatives and Skills-Related Risks

The Purpose

  • Identify process and skills changes required by the future state of your environment.

Key Benefits Achieved

  • Set foundation for alignment between strategy-defined technology initiatives and needed skills.

Activities:
Outputs

1.1

Review the list of initiatives and projects with the group.

  • Future State Playbook

1.2

Identify how key support, operational, and deployment processes will change through planned initiatives.

1.3

Identify skills-related risks and pain points.

Module 2: Identify Needed Skills and Roles

The Purpose

  • Identify process and skills changes required by the future state of your environment.

Key Benefits Achieved

  • Set foundation for alignment between strategy-defined technology initiatives and needed skills.

Activities:
Outputs

2.1

Identify skills required to support the new environment.

2.2

Map required skills to roles.

  • IT/Cloud Architect Role Description
  • IT/Cloud Engineer Role Description
  • IT/Cloud Administrator Role Description

Module 3: Create a Plan to Acquire Needed Skills

The Purpose

  • Create a skills acquisition strategy based on the characteristics of need.

Key Benefits Achieved

  • Optimal skills acquisition strategy defined.

Activities:
Outputs

3.1

Modify impact scoring scale for key skills decision factors.

  • Technical Skills Map

3.2

Apply impact scoring scales to needed skills

3.3

Decide whether to train, hire, contract, or outsource to acquire needed skills.

Module 4: Develop a Communication Plan

The Purpose

  • Create an effective communication plan for different stakeholders across the organization.
  • Identify opportunities to leverage the skills map elsewhere.

Key Benefits Achieved

  • Create a concise, clear, consistent, and relevant change message for stakeholders across the organization.

Activities:
Outputs

4.1

Review skills decisions and decide how you will acquire skills in each role.

4.2

Update roles descriptions.

4.3

Create a change message.

  • Technical Skills Map Communication Deck

4.4

Identify opportunities to leverage the skills map in other processes.