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Map Technical Skills for a Changing Infrastructure & Operations Organization

Be practical and proactive – identify needed technical skills for your future state environment and the most efficient way to acquire them.

  • Infrastructure & Operations is changing rapidly. It’s a constant challenge to find the right skills to support the next new technology while at the same time maintaining the skills in house that allow you to support your existing platforms.
  • A lack of clarity around required skills makes finding the right skills difficult, and it’s not clear whether you should train, hire, contract, or outsource to address gaps.
  • You need to keep up with changes and new strategy while continuing to support your existing environment.

Our Advice

Critical Insight

  • Take a strategic approach to acquiring skills – looking only as far as the needs of the next project will lead to a constant skills shortage with no plan for it to be addressed.
  • Begin by identifying your future state. Identify needed skills in the organization to support planned projects and initiatives, and to mitigate skills-related risks.

Impact and Result

  • Leverage your infrastructure roadmap and cloud strategy to identify needed skills in your future state environment.
  • Decide how you’ll acquire needed skills based on the characteristics of need for each skill.
  • Communicate the change and create a plan of action for the skills transformation.

Map Technical Skills for a Changing Infrastructure & Operations Organization Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should map technical skills for a changing Infrastructure & Operations organization, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

2. Acquire needed skills

Ground skills acquisition decisions in the characteristics of need.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Identify skills needs for your future state environment
  • Call 1: Discuss drivers for this project. Connect upcoming initiatives to environmental changes and skills-related risks.
  • Call 2: Review roles and skills required to support your future state environment.

Guided Implementation 2: Acquire needed skills
  • Call 1: Review the five key factors that influence your decision to hire, train, contract, or outsource needed skills.
  • Call 2: Review strategies for training, hiring, contracting, or outsourcing skills.

Guided Implementation 3: Maximize the value of your skills map
  • Call 1: Review what the change is, why it’s happening, how it will be rolled out, how long it will take, and how stakeholders will be affected.
  • Call 2: Identify additional programs and projects that can add value to your skills map exercise.


Frank Trovato


  • Thomas J. Berray, Managing Partner, Cabot Consultants
  • Deborah Gelch, CIO and CISO, Lasell College
  • David Linthicum, SVP, Cloud Technology Partners
  • Alan Harnum, Senior Inclusive Developer, Inclusive Design Research Centre, OCAD University
  • Gene Kim, Author, CTO and DevOps Enthusiast
  • Keith Keller, CTO for Information Technology, NASA Goddard Space Flight Center
  • Dr. John Medcof, Professor and Associate Dean, McMaster University
  • Patrick Tinklenberg, VP of IT, Sycuan Casino
  • Oliver Tsai, IT Director, Sunnybrook Health Sciences
  • 2 anonymous contributors
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