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Map Technical Skills for a Changing Infrastructure & Operations Organization

Be practical and proactive – identify needed technical skills for your future state environment and the most efficient way to acquire them.

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Contributors

  • Thomas J. Berray, Managing Partner, Cabot Consultants
  • Deborah Gelch, CIO and CISO, Lasell College
  • David Linthicum, SVP, Cloud Technology Partners
  • Alan Harnum, Senior Inclusive Developer, Inclusive Design Research Centre, OCAD University
  • Gene Kim, Author, CTO and DevOps Enthusiast
  • Keith Keller, CTO for Information Technology, NASA Goddard Space Flight Center
  • Dr. John Medcof, Professor and Associate Dean, McMaster University
  • Patrick Tinklenberg, VP of IT, Sycuan Casino
  • Oliver Tsai, IT Director, Sunnybrook Health Sciences
  • 2 anonymous contributors

Your Challenge

  • Infrastructure & Operations is changing rapidly. It’s a constant challenge to find the right skills to support the next new technology while at the same time maintaining the skills in house that allow you to support your existing platforms.
  • A lack of clarity around required skills makes finding the right skills difficult, and it’s not clear whether you should train, hire, contract, or outsource to address gaps.
  • You need to keep up with changes and new strategy while continuing to support your existing environment.

Our Advice

Critical Insight

  • Take a strategic approach to acquiring skills – looking only as far as the needs of the next project will lead to a constant skills shortage with no plan for it to be addressed.
  • Begin by identifying your future state. Identify needed skills in the organization to support planned projects and initiatives, and to mitigate skills-related risks.

Impact and Result

  • Leverage your infrastructure roadmap and cloud strategy to identify needed skills in your future state environment.
  • Decide how you’ll acquire needed skills based on the characteristics of need for each skill.
  • Communicate the change and create a plan of action for the skills transformation.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should map technical skills for a changing Infrastructure & Operations organization, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

2. Acquire needed skills

Ground skills acquisition decisions in the characteristics of need.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Identify skills needs for your future state environment

Call #1 - Discuss drivers for this project. Connect upcoming initiatives to environmental changes and skills-related risks.
Call #2 - Review roles and skills required to support your future state environment.

Guided Implementation #2 - Acquire needed skills

Call #1 - Review the five key factors that influence your decision to hire, train, contract, or outsource needed skills.
Call #2 - Review strategies for training, hiring, contracting, or outsourcing skills.

Guided Implementation #3 - Maximize the value of your skills map

Call #1 - Review what the change is, why it’s happening, how it will be rolled out, how long it will take, and how stakeholders will be affected.
Call #2 - Identify additional programs and projects that can add value to your skills map exercise.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Review Initiatives and Skills-Related Risks

The Purpose

  • Identify process and skills changes required by the future state of your environment.

Key Benefits Achieved

  • Set foundation for alignment between strategy-defined technology initiatives and needed skills.

Activities

Outputs

1.1

Review the list of initiatives and projects with the group.

  • Future State Playbook
1.2

Identify how key support, operational, and deployment processes will change through planned initiatives.

1.3

Identify skills-related risks and pain points.

Module 2: Identify Needed Skills and Roles

The Purpose

  • Identify process and skills changes required by the future state of your environment.

Key Benefits Achieved

  • Set foundation for alignment between strategy-defined technology initiatives and needed skills.

Activities

Outputs

2.1

Identify skills required to support the new environment.

2.2

Map required skills to roles.

  • IT/Cloud Architect Role Description
  • IT/Cloud Engineer Role Description
  • IT/Cloud Administrator Role Description

Module 3: Create a Plan to Acquire Needed Skills

The Purpose

  • Create a skills acquisition strategy based on the characteristics of need.

Key Benefits Achieved

  • Optimal skills acquisition strategy defined.

Activities

Outputs

3.1

Modify impact scoring scale for key skills decision factors.

  • Technical Skills Map
3.2

Apply impact scoring scales to needed skills

3.3

Decide whether to train, hire, contract, or outsource to acquire needed skills.

Module 4: Develop a Communication Plan

The Purpose

  • Create an effective communication plan for different stakeholders across the organization.
  • Identify opportunities to leverage the skills map elsewhere.

Key Benefits Achieved

  • Create a concise, clear, consistent, and relevant change message for stakeholders across the organization.

Activities

Outputs

4.1

Review skills decisions and decide how you will acquire skills in each role.

4.2

Update roles descriptions.

4.3

Create a change message.

  • Technical Skills Map Communication Deck
4.4

Identify opportunities to leverage the skills map in other processes.