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Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.

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Work-from-anywhere isn’t going anywhere. IT Infrastructure & Operations needs to:

  • Rebuild trust in the stability of IT infrastructure and operations.
  • Identify gaps created from the COVID-19 rush to remote work.
  • Identify how IT can better support remote workers.

IT went through an initial crunch to enable remote work. It’s time to be proactive and learn from our mistakes.

Our Advice

Critical Insight

  • The nature of work has fundamentally changed. IT departments must ensure service continuity, not for how the company worked in 2019, but how the company is working now and will be working tomorrow.
  • Revisit the basics. Don’t focus on becoming an innovator until you have improved network access, app access, file access, and collaboration tools.
  • Aim for near-term innovation. Once you’re a trusted operator, become a business partner by directly empowering end users at home and in the office.

Impact and Result

Build a work-from-anywhere strategy that resonates with the business.

  • Strengthen the foundations of collaboration tools, app access, file access, network access, and endpoint standards.
  • Explore opportunities to strengthen IT operations.
  • Proactively help the business through employee experience monitoring and facilities optimization.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build a strategy for improving how well IT infrastructure and operations support work-from-anywhere, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Stabilize IT infrastructure

Ensure your fundamentals are solid.

2. Update IT operations

Revisit your practices to ensure you can effectively operate in work-from-anywhere.

3. Optimize IT infrastructure & operations

Offer additional value to the business by proactively addressing these items.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Stabilize IT infrastructure

Call #1 - Assess current work-from-anywhere fitness and objectives.
Call #2 - Discuss opportunities to strengthen collaboration tools, file access, app access, and network access.

Guided Implementation #2 - Update IT operations

Call #1 - Discuss opportunities to improve IT Operations and Systems Management.
Call #2 - Prioritize initiatives and deliverables.

Guided Implementation #3 - Optimize IT infrastructure & operations

Call #1 - Discuss opportunities to optimize office space.
Call #2 - Explore Employee Experience Monitoring.

Onsite Workshop

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Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Stabilize IT Infrastructure

The Purpose

  • Strengthen the foundations of IT infrastructure.

Key Benefits Achieved

  • Improved end-user experience
  • Stabilized environment




Review work-from-anywhere framework and identify capability gaps.


Review diagnostic results to identify satisfaction gaps.


Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access.

  • Projects and initiatives to stabilize IT infrastructure

Identify deliverables and opportunities to provide value for each.

  • Deliverables and opportunities to provide value for foundational capabilities

Module 2: Update IT Operations and Optimize

The Purpose

Update IT operational practices to support work-from-anywhere more effectively.

Key Benefits Achieved

Improved IT operations




Identify IT infrastructure and operational capability gaps.


Record improvement opportunities for DRP & BCP.


Record improvement opportunities for endpoint and systems management practices.


Record improvement opportunities for IT operational practices.

  • Projects and initiatives to update IT operations to better support work-from-anywhere

Explore office space optimization and employee experience monitoring.

  • Longer-term strategic initiatives
  • Deliverables and opportunities to provide value for each capability
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