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Stabilize Infrastructure & Operations During Work-From-Anywhere

Shift from the emergency to the next normal.

Work-from-anywhere isn’t going anywhere. IT Infrastructure & Operations needs to:

  • Rebuild trust in the stability of IT infrastructure and operations.
  • Identify gaps created from the COVID-19 rush to remote work.
  • Identify how IT can better support remote workers.

IT went through an initial crunch to enable remote work. It’s time to be proactive and learn from our mistakes.

Our Advice

Critical Insight

  • The nature of work has fundamentally changed. IT departments must ensure service continuity, not for how the company worked in 2019, but how the company is working now and will be working tomorrow.
  • Revisit the basics. Don’t focus on becoming an innovator until you have improved network access, app access, file access, and collaboration tools.
  • Aim for near-term innovation. Once you’re a trusted operator, become a business partner by directly empowering end users at home and in the office.

Impact and Result

Build a work-from-anywhere strategy that resonates with the business.

  • Strengthen the foundations of collaboration tools, app access, file access, network access, and endpoint standards.
  • Explore opportunities to strengthen IT operations.
  • Proactively help the business through employee experience monitoring and facilities optimization.

Stabilize Infrastructure & Operations During Work-From-Anywhere Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should build a strategy for improving how well IT infrastructure and operations support work-from-anywhere, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Stabilize IT infrastructure

Ensure your fundamentals are solid.

2. Update IT operations

Revisit your practices to ensure you can effectively operate in work-from-anywhere.

3. Optimize IT infrastructure & operations

Offer additional value to the business by proactively addressing these items.

Member Testimonials

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve. See our top member experiences for this blueprint and what our clients have to say.


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Guided Implementation




Workshop: Stabilize Infrastructure & Operations During Work-From-Anywhere

Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Stabilize IT Infrastructure

The Purpose

  • Strengthen the foundations of IT infrastructure.

Key Benefits Achieved

  • Improved end-user experience
  • Stabilized environment




Review work-from-anywhere framework and identify capability gaps.


Review diagnostic results to identify satisfaction gaps.


Record improvement opportunities for foundational capabilities: collaboration, network, file access, app access.

  • Projects and initiatives to stabilize IT infrastructure

Identify deliverables and opportunities to provide value for each.

  • Deliverables and opportunities to provide value for foundational capabilities

Module 2: Update IT Operations and Optimize

The Purpose

Update IT operational practices to support work-from-anywhere more effectively.

Key Benefits Achieved

Improved IT operations




Identify IT infrastructure and operational capability gaps.


Record improvement opportunities for DRP & BCP.


Record improvement opportunities for endpoint and systems management practices.


Record improvement opportunities for IT operational practices.

  • Projects and initiatives to update IT operations to better support work-from-anywhere

Explore office space optimization and employee experience monitoring.

  • Longer-term strategic initiatives
  • Deliverables and opportunities to provide value for each capability

Shift from the emergency to the next normal.

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.


Overall Impact

After each Info-Tech experience, we ask our members to quantify the real-time savings, monetary impact, and project improvements our research helped them achieve.

Read what our members are saying

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 6 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Stabilize IT infrastructure
  • Call 1: Assess current work-from-anywhere fitness and objectives.
  • Call 2: Discuss opportunities to strengthen collaboration tools, file access, app access, and network access.

Guided Implementation 2: Update IT operations
  • Call 1: Discuss opportunities to improve IT Operations and Systems Management.
  • Call 2: Prioritize initiatives and deliverables.

Guided Implementation 3: Optimize IT infrastructure & operations
  • Call 1: Discuss opportunities to optimize office space.
  • Call 2: Explore Employee Experience Monitoring.


Ken Weston

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