Infrastructure & Operations

Prepare for the Upgrade to Windows 11

Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025....

Prepare for the Upgrade to Windows 11 Storyboard

Windows 11 is a step forward in endpoint security and functionality. Windows 10 is living on borrowed time, with a defined end of support date of Oct. 14, 2025....

IoT Solution Playbook

Create a framework to quickly evaluate IoT solutions to mitigate risks and increase success.

IoT Steering Committee Charter Template

Create a steering committee to improve success of IoT implementations.

Create and Implement an IoT Strategy – Phases 1-3

The storyboard will help to create a steering committee and a playbook to quickly assess IoT ideas to determine the best way to support these ideas, test them in proofs...

Create and Implement an IoT Strategy

The large volume of IoT devices and lack of insight into vendor solutions make it hard for IT and the business to manage the lifecycle and guarantee security protocols...
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Service Desk Metrics Workbook

Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.

Define Service Desk Metrics That Matter Storyboard

Deciding which service desk metrics to track and how to analyze them can be daunting. Use this deck to narrow down your goal-oriented metrics as a starting point and set...

Define Service Desk Metrics That Matter

Deciding which service desk metrics to track and how to analyze them can be daunting. It is easy to fall into the trap of tracking too many metrics and getting lost in...

Service Desk Queue Structure Template

This template includes several examples of service desk queue structures, followed by space to build your own model of your optimal service desk queue structure and...
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