Infrastructure & Operations

Webinar: Improve IT Satisfaction by Standardizing the Service Desk

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize...

Accelerate Your Automation Processes – Executive Brief

Read this Executive Brief to find out why your organization should accelerate your automation processes, review Info-Tech’s methodology, and understand the ways Info-Tech...

Accelerate your Automation Processes – Phases 1-2

Navigating your way through various automation tools can be a difficult challenge. Choosing the right project according to business needs is essential for IT to provide...

Automation Suite Roadmap Tool

Use this tool to gauge your organization's maturity in current automation modules and offerings, as well as pre-requisites to automation such as data and knowledgebase...

Automation Suite Maturity Assessment Tool

Use this tool to roadmap your automation path and lay out your action items to stay on track for the implementation of automation projects.

Alcatel-Lucent Enterprise Releases Q4 Report

On February 22, 2021, Alcatel-Lucent Enterprise (ALE) released its Q4 report. While overall global revenues were down on last year’s Q4, ALE’s cloud-based solutions...

Review: ZohoDay 2021

On February 24-25, 2021, Zoho held its annual ZohoDay – a conference aimed at communicating the state of the business and product roadmaps. The event coincided with...

Active Directory Process Workflows

Use this template to structure your own Active Directory processes in the service desk for onboarding, offboarding, permission changes, and lateral transfers.

Active Directory Metrics Tool

Recording and tracking metrics is crucial to the success of the Active Directory. Use this tool to record and track key metrics to analyze the status of your Active Directory.

Active Directory Standard Operating Procedure

The Active Directory Standard Operating Procedure ensures that you have a comprehensive document in place as a point of reference for maintaining your Active Directory.
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