CIO - Storyboard
Topics
Create an IT View of the Service Catalog – Phase 1: Launch the ProjectThis phase of the blueprint will help you get a solid start to the project. Get buy-in from key stakeholders, create a communication plan, and identify metrics to measure... |
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Create an IT View of the Service Catalog – Phase 2: Identify Service-Specific TechnologyThis phase of the blueprint will introduce a method for finding service-specific technologies and documenting them appropriately for use in the catalog. |
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Create an IT View of the Service Catalog – Phase 3: Identify Underpinning ServicesThis phase of the blueprint will introduce a method for finding underpinning supporting technologies and documenting them appropriately for use in the catalog. |
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Create an IT View of the Service Catalog – Phase 4: Determine People & ProcessThis phase of the blueprint will introduce a method for determining roles and responsibilities required to support user-facing services. It will also help with documenting... |
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Implement an IT Chargeback System – Phases 1-4This storyboard will help you develop an IT chargeback program that establishes IT cost transparency and accountability for the consumption of IT services. |
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Implement IT Chargeback – Phase 1: LaunchIn the launch phase, you will make the case for IT chargeback. You will then assess the financial maturity of the organization and identify a pathway to success. Lastly,... |
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Implement IT Chargeback – Phase 2: DefineIn the define phase, you will develop a chargeback model. Activities include identifying user-facing IT services, allocating IT costs to services, and then setting up the... |
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Implement IT Chargeback – Phase 3: ImplementIn the implement phase, you will communicate the rollout of the IT chargeback model and establish a process for recovering IT service costs from business units. |
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Implement IT Chargeback – Phase 4: ReviseIn the revise phase, you will gather and analyze feedback from business owners. Necessary modifications will be made to the chargeback model and the implications will be... |
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Design & Build a User-Facing Service Catalog – Phase 1: Launch the ProjectThe Launch the Project phase will walk you through completing Info-Tech's project charter template. This phase will help you build a balanced project team, create a change... |
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