Design & Build a User-Facing Service Catalog – Phase 1: Launch the Project

Author(s): Kimberly Jiang, Ryan McCrea

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This phase is about building the right project team and finding the best project leader. Using this group, you create a communication plan for both IT and business users detailing what a service catalog can do for them.

  • Create a project team
  • Select a project leader
  • Determine stakeholders
  • Create a communication plan/change message

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Design and Build a User-Facing Service Catalog

Improve user satisfaction with IT with a convenient menu-like catalog.

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