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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with...
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9
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Many organizations collect metrics to validate they are keeping the lights on and the infrastructure running. But the Infrastructure Managers who are benefiting the most...
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9
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IT leaders must focus on strategy and leadership activities, and avoid spending time on most vendor management activities, managing projects, and work their employees...
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8
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IT managers often have to influence decision-makers through an intermediary, who acts as an advocate for IT's agenda. Strategize to reduce the costs of advocacy, and...
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8
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Measure, avoid, and mitigate the hidden costs of outsourcing.
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8
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The current financial climate is an area of concern for business leaders. While many cost saving strategies have been pursued already, there are still opportunities in...
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7
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Fewer than 15% of projects deliver all requirements, on-time and on-budget. Avoid four common project pitfalls to greatly increase your chances of project success.
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6
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Applications management is a delicate balance, and metrics help maintain that balance. It all begins with measuring quality and customer satisfaction.
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5
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IT departments that invest in staff training will end up with IT employees who are better able to do their jobs, meet changing business demands, and meet future IT...
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3
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DRPs often focus on major events and don't adequately address less dramatic causes of service interruptions. Incorporate DR scenarios and timelines into service...
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3
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