Storyboard: Use Applications Metrics That Matter

Author(s): Barry Cousins, Michael Battista

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A metrics program can make the application manager’s job easier. This storyboard identifies the top metrics that application managers need to pay attention to, and provides advice for setting up and following through with a metrics program.

  • Quality and customer satisfaction metrics are the most important metrics for managing a high functioning applications department.
  • Time, budget, style, and architecture metrics are indirect measures of applications success, and some traditional metrics may or may not be useful for an organization’s needs.
  • Have a process for setting up and updating a metrics program. Don’t collect metrics for the sake of having a collection.
  • Communicate metrics data to the right people in the right way, and handle objections to the use of metrics.

Follow Info-Tech’s applications management metrics advice to optimize the applications department based on the most important metrics.

View the Complete Blueprint:

Use Applications Metrics That Matter

It all starts with quality and customer satisfaction.

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