Storyboard: Govern Shared Services

Author(s): Evan Garmaise, Nai Chen Guo

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Organizations pursue shared services to reduce costs and increase quality. However, ineffective governance frequently undermines the benefits of shared services, with over a third of implementations increasing costs. This research will explain three governance models for shared services:

  • Entrepreneurial: ideal for small organizations.
  • Mandated: ideal for larger organizations with a few business units involved in the shared services implementation.
  • Market-based: ideal for larger organizations with many business units involved in the implementation.

In addition to explaining what needs to take place in each model, the storyboard provides the information you need to choose the optimal governance model for your particular situation.

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Govern Shared Services

Find the optimal path to shared services governance.

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