Create an IT View of the Service Catalog – Phase 3: Identify Underpinning Services


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This phase of the blueprint, Create an IT View of the Service Catalog, will take you through the following activities:

  • Determining the threshold for underpinning technology.
  • Finalizing the underpinning service list using Info-Tech’s deliverable as a guide.
  • Documenting the underpinning technology for each user-facing service in the Excel spreadsheet and in the visual diagram.

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