Unified Communications (UC) represents a compelling opportunity for enterprises to streamline and enhance their communications environment and drive a range of organizational and end user efficiencies. By allowing enterprises to consolidate multiple new and existing communications tools and integrate collaborative capabilities across common applications and processes, UC is helping many realize substantial and immediate operational improvements.

Organizations that have implemented UC cite the following key benefits:

• Faster and richer collaboration.
• Reduced communications lag.
• Increased employee productivity.
• Improved customer service.
• Reduced cost/effort of support.

Overall, implementers are achieving very high project success with UC, meeting key management and IT expectations.

Complete with a decision-making tool and detailed case studies, this report will:

• Explain the concept of Unified Communications.
• Describe its key business and technology drivers, and the current state of adoption.
• Detail the specific benefits and challenges realized in actual implementations.
• Present an overview of the current market and key vendor evaluation criteria.
• Provide guidance on how to progress with planning and implementation.
• Supply case studies on real-world project scenarios.

Unified Communications Fit Assessment Tool (included)

This downloadable Excel tool is designed to help you assess the organization's fit for Unified Communications. Based on your answers to a series of questions about your environment and needs, the data-driven tool will generate a comprehensive fit analysis, including projected benefits, anticipated challenges, and additional key considerations.