Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the CSM features that your organization requires.

Tool

Once RFP responses have been received, organizations selecting a CSM platform need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Note

Customer service is a changing field and new technologies are making it imperative that organizations deploy the correct customer service strategies and tools. Deciding which CSM suite to select is a difficult task. Use this research to...

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your organization requires in a Customer Service Management (CSM) platform.

Tool

Info-Tech conducted its own market evaluation of six leading desktop virtualization solutions. Before sitting down with vendors, use this tool to narrow the vendors to a shortlist of solutions that best satisfy the company's requirements.

Note

Desktop virtualization continues to expand in both function and use case. Select the solution that fits your desktop situation and provides the best user experience and TCO for your organization's needs.

Tool

Each desktop virtualization vendor has its own strengths and weaknesses. Use this tool to ensure that shortlisted vendors meet enterprise requirements.

Template/Policy

Organizations in the selection process for a desktop virtualization solution should issue an RFP to gather required information, and make an informed final decision. This RFP template will help streamline your selection process.

Solution Set

While Citrix and VMware are the dominant players in the desktop virtualization market, it's important to explore other options.

Tool

Info-Tech conducted a market evaluation of seven leading application integration middleware solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy the company's requirements, before sitting down with dealers...

Note

The application integration middleware landscape has evolved dramatically in recent years. Once a niche market, middleware deployments have become an essential strategy for competing in today's business environment. Modern middleware will see a...

Solution Set

In today's IT environment, organizations often have numerous applications communicating with each other chaotically. Middleware streamlines that communication process, providing maximum integration benefits.

Tool

Use this tool to generate a customized shortlist of enterprise PPM vendors based on the importance your organization places on product features and vendor attributes.

Note

Enterprise Project Portfolio Management (PPM) goes beyond charts and reports to help integrate and streamline processes around entire program lifecycles.

Solution Set

Enterprise Project Portfolio Management (PPM) goes beyond charts and reports to help integrate and streamline processes around entire program lifecycles.

Vendor Research

This discussion document positions Info-Tech Indaba's upcoming big data and analytics research. Data generation globally is growing exponentially, with over 35 zettabytes of digital data being created within ten years, according to industry...

Vendor Research

This report will help vendors and partners understand the market dynamics impacting endpoint encryption purchase behavior.

The general feeling in the Valley right now seems to be that there is a dearth of really new ideas or companies in the hopper. DEMO was flat, everyone has their Cleantech investments in place, and people are tired of talking about Facebook for...

Solution Set

Business Intelligence (BI) has changed in the last ten years. Learn what's new and what could make your BI platform more successful.

Note

Business Intelligence (BI) has changed in the last ten years. Learn what's new and what could make your BI platform more successful.

Vendor Research

This report is designed to aid vendors and solution providers in the sale and marketing of business intelligence (BI) software to enterprises.

Tool

This tool allows enterprises to generate a customized shortlist of BI vendors based on required capabilities and feature requirements for business analytics.

Template/Policy

Organizations embarking on the selection process for BI solutions may elect to issue a Request for Proposal (RFP) after determining their final selection criteria with Info-Tech's Enterprise BI Vendor Shortlist Tool.

Tool

For organizations that have issued a formal Request for Proposal (RFP) using Info-Tech's BI RFP Template, gathering and scoring the various responses can be difficult and time consuming. This tool enables enterprises to evaluate and compare the...

Template/Policy

This template is designed to provide BI vendors with a consistent set of instructions for their demonstration, ensuring an objective comparison of product features for all vendors your organization is considering. If you have not already done...

Note

Enterprise-sized organizations have a different set of criteria for BI solution selection than their small to medium-sized counterparts. Organizations must carefully assess their needs and limitations for business analytics to ensure their BI...

Tool

Info-Tech conducted its own market evaluation of eight leading mid-market BI solutions. Use this tool to narrow the vendors to a shortlist of solutions that best satisfy your organization's requirements before sending out RFPs and scheduling...

Note

The past decade has seen an influx of vendors offering competitive BI solutions to small and mid-sized enterprises. Alongside stack vendors providing scaled-down offerings for the smaller market clientele are pure-play vendors taking advantage...

Solution Set

Enterprise-sized organizations have a different set of criteria for BI solution selection than their small to medium-sized counterparts. Organizations must carefully assess their needs and limitations for business analytics to ensure their BI...

Solution Set

Small and mid-sized organizations have a different set of criteria for BI solution selection than their larger enterprise counterparts. Many stack solutions are impractical for SME needs, paving the way for pure-play and SaaS vendors to emerge...