Vendor Research

This research aims to contextualize the current IP Telephony market for vendors and solution providers. It provides survey-backed data and analysis to help these groups more effectively market and sell their solutions. Additionally, this report...

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Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

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Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

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Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

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Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Solution Set

Recent technological advancements have significantly changed the IP Telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

On-premise IP Telephony and Unified Communications (UC) systems are no longer the only game in town. Understand the options for leveraging service providers (VOIPaaS/IPTaaS/UCaaS) to replace or supplement existing on-premise capabilities.

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Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

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Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

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Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

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Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

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Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Understand the UC market and lifecycle and develop a strategy that will best deliver on business objectives.

Solution Set

This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

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Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Enterprises exploring the potential benefits and challenges of this approach should leverage the UC Fit...

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Organizations can find it difficult to realistically gauge the appropriateness of moving to IP Telephony (IPT) from traditional telephony systems. Use this tool to better understand organizational suitability for IPT and recognize the benefits...

Many organizations will continue to operate legacy PBX equipment until a migration to IP Telephony (IPT) is justified by business needs. However, IT leaders face inevitable future upgrade scenarios and must get up to speed with the technology...

It is important to recognize the productivity and operational benefits of an upgrade to IP Telephony (IPT), yet communicating the ultimate business value to management can be a challenge. Ensure that the case for an IPT upgrade is complete, and...

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When considering the upgrade to an IP Telephony (IPT) system, it is important to fully understand the effects that this project will have on a number of organizational factors. Evaluate enterprise appropriateness as well as the associated costs...

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Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

Solution Set

Organizations must explore IP-based telephony solutions as legacy PBX equipment expires and support options disappear.

Template/Policy

Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final selection criteria. Use this RFP template when soliciting vendor responses.

In a maturing small enterprise market, best-of-breed vendors of IP PBX applications offer functionally equivalent solutions. They all provide the ability to make a clear call over a robust IP network with high quality hardware. To distinguish...

A move to IP Telephony (IPT) is a common trend for enterprises reaching the end-of-life of their traditional communications infrastructure. Since leading vendors largely deliver similar functionality, small enterprises should focus on a vendor's...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

Without fail, uncertain economic times bring IT budgets under closer scrutiny and this often results in communications services being identified as a cost cutting target. IT leaders must determine whether investing in a new on-premise phone...

Impact Research

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and businesses operate. This report will identify the key enterprise adoption drivers for UC, and detail...

Softphones are IP telephony desktop applications which have increased in popularity in recent years due to their functionality, price and mobility. Before deciding to implement softphones, carefully consider the pros and cons of these...

Although IP softphones have emerged as a practical and low cost alternative to desk phones for many environments, organizations need to look beyond financial factors when evaluating adoption. Enterprises that are planning an IP Telephony...

Dell's new partnership with Fonality positions it as an unlikely but important new entrant in the increasingly competitive small enterprise IP telephony space. While it lacks telephony experience, Dell's size, sales, and distribution strengths...