Tool

Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Note

Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Solution Set

Recent technological advancements have significantly changed the IP Telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Tool

Info-Tech's Customer Service Maturity Assessment provides managers with an objective assessment of the current state of their organization's customer service environment and offers recommendations for improvement.

Tool

Web-based and social-based customer service tools will not all deliver equal value to every enterprise. Info-Tech's Customer Service Channel Readiness Assessment will help assess the appropriateness of different social and web-based customer...

Video

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Note

Organizations are exploiting social customer interaction channels for sales and marketing, but adoption of these channels for customer service is much slower. Proactively monitoring the social cloud for service opportunities gives organizations...

Note

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. This solution set will help IT leaders perform a full telecom inventory that can be...

Solution Set

This solution set will help IT leaders perform a complete telecommunications inventory that can be used to optimize the ongoing delivery of voice and data services to the enterprise.

Tool

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. Use this tool to inventory telecom services, physical assets, monthly invoices, as well...

Tool

Managing telecom expense is a challenge when bills are not managed centrally or consolidated in a single file. Identifying cost-savings and synergy opportunities are also difficult if your telecom bills and information regarding telecom services...

Note

Telecom Expense Management (TEM) is a set of IT practices that organizations should not ignore; TEM can reduce telecom costs by 10% without affecting telecom service levels. Understand the benefits of optimizing telecom expenses and implement...

Solution Set

This solution set will help organizations understand where to focus their telecom cost reduction efforts and how to develop a practice for ongoing telecom expense management.

Template/Policy

Capturing and assembling site-by-site voice and data connectivity in a central repository will put the enterprise in the best position to review overall capacity and identify any costly exceptions. Use this template to get a start on information...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Tool

Organizations can find it difficult to realistically gauge the appropriateness of moving to IP Telephony (IPT) from traditional telephony systems. Use this tool to better understand organizational suitability for IPT and recognize the benefits...

It is important to recognize the productivity and operational benefits of an upgrade to IP Telephony (IPT), yet communicating the ultimate business value to management can be a challenge. Ensure that the case for an IPT upgrade is complete, and...

Template/Policy

Preparing a proposal for an upgrade to IP Telephony (IPT) can be a challenge for many IT leaders as most organizations require formal justification before moving forward with the project. Take advantage of this sample proposal and make sure to...

Video

When considering the upgrade to an IP Telephony (IPT) system, it is important to fully understand the effects that this project will have on a number of organizational factors. Evaluate enterprise appropriateness as well as the associated costs...

Note

Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

Template/Policy

This policy template will go a long way toward reducing telephone-related costs and increasing productivity.

Cisco's acquisition of video communications vendor TANDBERG for $3 billion, subject to shareholder approval and regulatory review, significantly strengthens its position in the burgeoning enterprise collaboration space. TANDBERG's video...

Video

Telephony savings represent an elusive goal for many IT organizations. This videocast outlines the steps needed to take for reducing telephony cost to serve. Related topics include annual price reviews, invoice reconciliation, PDA fleet...

Video

Network management systems (NMS) are a requirement for today's IT organizations. Join this videocast to learn how to build a low cost approach for a NMS. Topics discussed include the case for NMS, the dangers of over-provisioning, the $2500 low...

Determining the number of phone lines required for a facility can be a daunting task for IT leaders that have recently taken on telecom responsibilities. Planners should leverage available data sources and established traffic analysis methods to...

Podcast

Telephony expenses can certainly add up if IT does not adopt a cost-conscious strategy. By learning to negotiate with telecom providers and optimizing mobile device use, IT can significantly impact the bottom line. Adopting a tactical telecom...

Tool

This tool is designed to help organizations determine top tactics for cost reduction within the network and telephony service area. After the questions have been completed, the tool will generate guidance on which cost-saving actions to take,...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

As part of IT cost management efforts, manufacturing industry shops focus on three IT service areas ? network and telephony, servers and storage, and discretionary and IT administrative spending. Info-Tech's research suggests three key...

The most popular areas to reduce IT costs are pretty predictable. However, many IT leaders are missing or avoiding major cost saving opportunities altogether. Move beyond low-hanging fruit and tackle more creative ways to cut the IT budget.