Tool

Each organization will have its own priorities for evaluating and selecting unified communications (UC) vendors and solutions. Use the Unified Communications Vendor Shortlist Tool to generate a customized shortlist of vendors that will best meet...

Note

Unified communications (UC) offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Solution Set

Unified communications offerings from both IP telephony vendors and "over-the-top" UC solution providers provide a wide range of options to any organization, whether it has already implemented an IP telephony system, or if it is seeking a...

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Tool

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Enterprises exploring the potential benefits and challenges of this approach should leverage the UC Fit...

'Tis the season for sickness and snowstorms. Make sure your telework processes and policies are working for your IT department with this series of resources designed to make telework painless.

The H1N1 influenza virus is reminding organizations to review business continuity plans. Organizations need to prepare for the possibilities that some employees will quarantine themselves and avoid the office in the even of an outbreak, or that...

The H1N1 influenza virus is causing organizations to review business continuity plans. Organizations need to prepare for the possibility that some employees will quarantine themselves by avoiding the office during widespread flu outbreaks....

Teleworking continues to rise in popularity, and in embracing such an initiative, many enterprises overlook the training required for effective teleworking among employees and managers. In this research note, learn what kind of training...

Teleworking continues to rise in popularity, but in embracing such an initiative, many enterprises neglect the development of telework policies and performance measurement. Learn how to build policy and performance frameworks that enable both...

(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). Implementing a UC (unified communications) platform won't solve all your problems. However, if your organization is dispersed across...

By delivering enhanced collaborative capabilities to end users, Unified Communications (UC) solutions can create new telework opportunities for a great number of job roles in an organization. Small enterprise IT leaders should understand the...

Impact Research

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and businesses operate. This report will identify the key enterprise adoption drivers for UC, and detail...

Teleworking has specific help desk challenges that must be addressed and accounted for in the project planning stage of the program. Doing so will prevent the help desk from being inundated by teleworker support requests and help mitigate...

Companies should take a proactive approach to implementing a teleworking program. The more prepared the company is and the more in-depth its preparation, the more effective the program will be. Setting policies and guidelines will reduce...

In-Depth Report

Using home-based or virtual call center agents to augment or replace traditional brick-and-mortar call center agents seems like a great idea. Virtual agents can offer many benefits, including increased scheduling flexibility, reduced...

Template/Policy

Teleworking can increase employee productivity and reduce costs for an enterprise. Use Info Tech's Telework Policy and Agreement as a starting point for your enterprise's telecommuting policy.