Determining the number of phone lines required for a facility can be a daunting task for IT leaders that have recently taken on telecom responsibilities. Planners should leverage available data sources and established traffic analysis methods to...

Note

Avoid contract pitfalls and get a fair price on your telecom and mobility contracts.

Solution Set

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. This solution set will help IT leaders perform a full telecom inventory that can be...

Tool

Multi-site enterprises are commonly managing environments with different types of voice and data connectivity, often sourced from multiple service providers. Use this tool to inventory telecom services, physical assets, monthly invoices, as well...

Template/Policy

Capturing and assembling site-by-site voice and data connectivity in a central repository will put the enterprise in the best position to review overall capacity and identify any costly exceptions. Use this template to get a start on information...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Microsoft knows that mindshare equals market share, and that attracting users when they are young will inevitably lead to revenue later. To that end, Microsoft offers a hosted suite of services called Live@edu to educational institutions...

11-Sep-09 Instead of having three to four different networking products, small to mid-sized businesses today can get one appliance that provides routing, voice, data, firewall and other security functions. Monster Mortgage has about 30...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

Voice-directed warehouse technology is now affordable and increasingly common in the manufacturing industry. Evaluate the potential advantages and risks to determine if a voice-driven system can benefit the enterprise.

As the electronic medical record movement picks up steam, the demand for medical transcription is reaching new heights. Ensure the organization is prepared to meet the growing need by following this four-step plan.

Template/Policy

The expertise required to successfully design and implement an enterprise cabling infrastructure is unlikely to be found in-house. Use this fully editable RFP template to select the best structured cabling solution for your needs.

Note

Small enterprises require outside expertise to successfully design and implement an enterprise cabling infrastructure. Use this fully editable Structured Cabling RFP Template to select the best structured cabling solutions for your needs.

Impact Research

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and businesses operate. This report will identify the key enterprise adoption drivers for UC, and detail...

Although IP softphones have emerged as a practical and low cost alternative to desk phones for many environments, organizations need to look beyond financial factors when evaluating adoption. Enterprises that are planning an IP Telephony...

IT leaders in small enterprises need to look beyond financial factors when evaluation the adoption of IP softphones. Understand the scope of benefits and tradeoffs associated with softphones.

As a full-featured IP Telephony solution from a market-leading vendor, Cisco's Smart Business Communications System (SBCS) offers solid value for small enterprise environments. Companies that are exploring phone systems for up to 48 users should...

Hosted VoIP represents a compelling enterprise IP Telephony (IPT) option that is being increasingly explored by smaller organizations. Considering the current bloat within the hosted VoIP market and the risks associated with outsourcing...

Enterprises investigating hosted VoIP services face a wide array of providers and solution offerings from which to choose. Considering the still moderately-high risk associated with outsourcing voice services, it is incumbent on IT leaders to...

Job Description

The Telecommunications Technician's role is to install, support, and maintain in-house voice, data, and video equipment. This includes configuring, diagnosing, repairing, upgrading, and optimizing all telephone systems and services, voicemail...

Job Description

The VoIP Engineer/Architect's role is to coordinate strategies for defining, deploying, and maintaining the company's in-house IP telephony voice communication architecture and its associated network connections and component hardware. This...

Job Description

The Telecommunications Analyst's role is to coordinate strategies for - and ensure the integrity of - in-house voice, data, and video equipment and its associated network connections. This includes configuring and optimizing all telephone...

Job Description

The Network Engineer's role is to ensure the stability and integrity of in-house voice, data, video, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs)...