Tool

Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Note

Recent technological advancements have significantly changed the IP telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

Solution Set

Recent technological advancements have significantly changed the IP Telephony vendor landscape, moving SIP and unified communications to the forefront of any new deployment.

On-premise IP Telephony and Unified Communications (UC) systems are no longer the only game in town. Understand the options for leveraging service providers (VOIPaaS/IPTaaS/UCaaS) to replace or supplement existing on-premise capabilities.

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Solution Set

This solution set will help IT leaders perform a complete telecommunications inventory that can be used to optimize the ongoing delivery of voice and data services to the enterprise.

Note

Telecom Expense Management (TEM) is a set of IT practices that organizations should not ignore; TEM can reduce telecom costs by 10% without affecting telecom service levels. Understand the benefits of optimizing telecom expenses and implement...

Solution Set

This solution set will help organizations understand where to focus their telecom cost reduction efforts and how to develop a practice for ongoing telecom expense management.

Template/Policy

Capturing and assembling site-by-site voice and data connectivity in a central repository will put the enterprise in the best position to review overall capacity and identify any costly exceptions. Use this template to get a start on information...

Tool

Use the Contract Management Tool to track location, status, and expiry dates of ongoing contracts. The tool provides advance warning of checkpoint dates for timely contract renewal decisions.

Note

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Understand the UC market and lifecycle and develop a strategy that will best deliver on business objectives.

Solution Set

This solution set will bring focus to the key UC opportunities and challenges that you must consider and help you find the path to success.

Tool

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Enterprises exploring the potential benefits and challenges of this approach should leverage the UC Fit...

Tool

Organizations can find it difficult to realistically gauge the appropriateness of moving to IP Telephony (IPT) from traditional telephony systems. Use this tool to better understand organizational suitability for IPT and recognize the benefits...

It is important to recognize the productivity and operational benefits of an upgrade to IP Telephony (IPT), yet communicating the ultimate business value to management can be a challenge. Ensure that the case for an IPT upgrade is complete, and...

Template/Policy

Preparing a proposal for an upgrade to IP Telephony (IPT) can be a challenge for many IT leaders as most organizations require formal justification before moving forward with the project. Take advantage of this sample proposal and make sure to...

Video

When considering the upgrade to an IP Telephony (IPT) system, it is important to fully understand the effects that this project will have on a number of organizational factors. Evaluate enterprise appropriateness as well as the associated costs...

Tool

Upgrading to IP Telephony (IPT) from a legacy infrastructure demands strong financial justification given the large investment required. Use this TCO and ROI Calculator to compare costs and benefits when preparing for the IPT business case.

Note

Organizations must replace legacy telephony equipment as it nears end-of-life status and support options disappear. While IP Telephony (IPT) is now proven as a viable technology path, IT leaders must be prepared to build a strong business...

Solution Set

Organizations must explore IP-based telephony solutions as legacy PBX equipment expires and support options disappear.

Template/Policy

This policy template will go a long way toward reducing telephone-related costs and increasing productivity.

Template/Policy

Organizations embarking on the selection process for an IP Telephony (IPT) solution may elect to issue a Request for Proposal (RFP) after determining their final selection criteria. Use this RFP template when soliciting vendor responses.

Tool

Although the shift from traditional phone systems towards IP Telephony (IPT) is clear, upgrading a legacy infrastructure still demands strong financial justification given the investment required. IT leaders should utilize this TCO and ROI...

In a maturing small enterprise market, best-of-breed vendors of IP PBX applications offer functionally equivalent solutions. They all provide the ability to make a clear call over a robust IP network with high quality hardware. To distinguish...

A move to IP Telephony (IPT) is a common trend for enterprises reaching the end-of-life of their traditional communications infrastructure. Since leading vendors largely deliver similar functionality, small enterprises should focus on a vendor's...

Enterprise telecom has seen significant technological change in the past decade. IT leaders must recognize key trends and developments that are creating new business opportunities and dictating new approaches to delivering communications...

Without fail, uncertain economic times bring IT budgets under closer scrutiny and this often results in communications services being identified as a cost cutting target. IT leaders must determine whether investing in a new on-premise phone...