The enterprise communications market continues to evolve as vendors enhance their core telephony portfolios with richer collaboration features and business applications. Today, the process of selecting an IP Telephony (IPT) vendor has increasingly broad enterprise implications and cannot be based solely on infrastructure considerations.
This research note explores:
- The changing enterprise communications landscape.
- Important market and technology trends.
- Key vendor evaluation criteria.
Enterprises must understand key market and technology trends and carefully assess the stability and strategy of IPT vendors when assembling an evaluation shortlist.
