(February 2012) Slates or tablets? Ultralights or ultrabooks? Cell phones or smartphones? Regardless of the specific niche that happens to have sparked public imagination at a given time, it’s clear that most of the industry’s rapid...

Prohibiting the use of personal devices for work seems reasonable in theory. After all, allowing users to access the network and data with their devices from home would represent yet another security risk for the IT department to worry about....

Solution Set

There is no need to fear consumers. Understand the technology that has consumerized the enterprise.

Note

Employees have become savvy consumers, and they are marching into the enterprise with consumer technology. Use this consumerization research to deal with the invasion, and make the most of consumerization by understanding consumer technology.

Tool

The tactics provided in this tool are a starting point for organizations considering investment in marketing process automation. Use the tool in conjunction with the Vendor Landscape research: Email Marketing Services, or Lead Management Automation.

Solution Set

Third-party SharePoint extensions improve the SharePoint experience for users and administrators. Determine if SharePoint alone is the best strategy.

Tool

After responses to an RFP have been received, enterprises considering an LMA platform need a way to compare potential solutions. Use this RFP scoring tool to record and evaluate features across vendors.

Note

SharePoint is a large, sprawling application that requires specific customizations or add-ons for optimal functioning. Understand the five key issues that plague SharePoint deployments.

Tool

SharePoint is a large, sprawling application that requires specific customizations or add-ons for optimal functioning. Develop a custom list of the potential issues that may affect your SharePoint deployment.

Note

Given specific business requirements across different companies, selecting the right Lead Management Automation (LMA) platform can be a difficult task. Use this research to expedite the selection process and choose the best LMA platform for your...

Tool

Use this tool to generate a customized shortlist of vendors, based on the capabilities that the enterprise requires in a Lead Management Automation (LMA) platform.

Template/Policy

The Lead Management Automation (LMA) Strategy Workbook provides guidance on all of the steps necessary to develop a comprehensive LMA strategy.

Template/Policy

Product demonstrations are a critical step for selection teams to compare and evaluate solutions. Use this demonstration script template as a basis for a comprehensive list of activities and features that Lead Management Automation (LMA)...

Solution Set

Most organizations understand the need for closed-loop sales and marketing, but fulfilling this can be difficult. Use a Lead Management Automation (LMA) platform to successfully close the sales-marketing loop; making the business and IT happy...

Template/Policy

Use this template to help create a request for proposal (RFP) that lists a LMA platform features according to enterprise requirements.

(11-April-2012) While at first glance, the ultrabook category may seem like just a laptop by any other name, analysts say it offers the channel important advantages and the opportunity to close higher-value, higher-margin sales with their...

Vendor Research

Info-Tech Indaba conducted in-depth interviews with current mobile developers to get their thoughts on the state of the marketplace. This report explores their attitudes around platform selection, app store selection, and past and future changes...

Job Description

Social Media Representatives use a variety of social channels to manage customer interactions. This individual will assist in strengthening the overall brand of the organization through the analysis of social interactions between customers and...

(26-Jan-2012) When Bruce Poon Tip was exploring in the South Pole earlier this month, he needed a way to communicate with his 1,500 employees scattered across the globe. But Poon Tip, the founder of Toronto-based global travel company G...

(24-Jan-2012) Polar Mobile says new product will provide seamless integration of media across platforms and screens Polar Mobile Group Inc. yesterday announced a $6 million cash infusion from investors into MediaEverywhere, a new product the...

(20-Jan-2012) In a study of its users, gadget enthusiast site Drippler found that 75 per cent of current Blackberry owners plan to buy something that isn’t a Blackberry to replace their current handset It’s a lot less shocking now when someone...

(11-Jan-2012) At what cost do you value convenience? As the hype around Near Field Communications (NFC) or contactless payments intensifies one technology analyst wonders if we're inching toward a dangerous mobile security situation. Some...

(2-Dec-2011) With Google Inc.'s Android mobile operating system increasingly finding itself in the sights of malicious software, Canadian banks are facing a new enemy on the mobile frontier. Reports of Android malware have increased sharply...

London, ON 12 March, 2012 – Info-Tech Research Group’s recently released Customer Service Knowledge Management (CSKM) Vendor Landscape report names KANA and Moxie Software as market Champions. These innovative vendors are pushing the CSKM...

Tool

Once RFP responses have been received, organizations selecting a CRM suite need a way to compare vendors across similar criteria. Use this RFP scoring tool to objectively evaluate vendor responses.

Template/Policy

Use this customizable template to create a Request for Proposal (RFP) that includes the Customer Relationship Management (CRM) features that your organization requires.

Tool

Use this tool to generate a customized shortlist of vendors based on the capabilities your SMB requires in a Customer Relationship Management (CRM) Suite.

Solution Set

Organizations are expected to meet increasingly complex customer demands, and this, along with increasing interaction volumes (due in large part to social media), means that customer relationships can no longer be managed by simple tools. In...

Template/Policy

Use this demonstration script to provide vendors with a consistent set of instructions, ensuring an objective comparison of product features for a Customer Relationship Management (CRM) Suite.

Note

The environment in which organizations manage relationships with their customers is always changing, and new technologies are making it imperative that organizations deploy the correct customer management strategies and tools. Deciding which CRM...