Tool

Many organizations fail to adequately budget for their collaboration implementations, leading to cost and time overruns. This tool will help you budget for initial platform deployment and ongoing collaboration solution design.

Vendor Research

This agenda discussion document positions Info-Tech Indaba's upcoming social media research. If employed by vendors' channel partners, social media techniques can provide a broader customer reach and more effective interactions. As social media...

Tool

Initial collaboration platform deployment consists of a number of discrete steps, from creating the front-end, support model, and back-end to designing and executing pilot projects. This tool will help serve as the basis for platform deployment...

Tool

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Financial Calculator to...

Template/Policy

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises embarking on initial or follow-on UC implementations should leverage the UC Optimization Business...

Video

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Note

Unified Communications (UC) is an integrated approach to enhancing end-user communications and accelerating key business processes. Enterprises looking to maximize the return on UC investments need to focus on business requirements and execute...

Job Description

To successfully implement a collaboration platform, put the right people behind the implementation. If the budget allows, hire a dedicated resource to execute the implementation to increase user uptake. The Collaboration Business Analyst plays a...

Tool

Building a library of collaboration solutions for ad-hoc and persistent teams is essential for enabling effective collaboration. This tool assists IT architects and business analysts conducting collaboration pattern matching (pairing the...

Template/Policy

Info-Tech's Annual Audit Template will help you conduct an annual assessment of the existing collaboration environment. It will consider a variety of different factors to construct a strategy for the ongoing operation of the collaboration system.

Video

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design. IT managers are familiar with the...

Note

Successfully implementing a collaboration platform is essential for realizing business value. The implementation should be split into two distinct phases: initial platform deployment and ongoing solution design.

Template/Policy

Documenting social collaboration and E2E interaction strategy into a business plan is a crucial step in planning a social tool implementation. This template builds on the results from the Social Collaboration Maturity and Readiness Assessment...

Tool

Social collaboration tools are invaluable for enhancing employee-to-employee collaboration, but some organizations are better positioned to immediately take advantage of social tools than others. Use this tool to determine, based on your answers...

Video

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. Managers must embrace, rather than hinder, integration of social collaboration...

Note

Social tools are now being offered by a number of collaboration vendors. Many organizations are unsure of how to integrate social tools with existing team workflows. It's important for managers to embrace, rather than hinder, integration of...

Tool

Unified Communications (UC) is an integrated approach to enhancing end user communications and accelerating key business processes. Enterprises exploring the potential benefits and challenges of this approach should leverage the UC Fit...

When it comes to UC, the majority of organizations fall short of having a strategic long term vision. Instead, many organizations are phasing in one communications technology at a time to align with management expectations and approvals. Benefit...

Skype's combination of strengths and shortcomings make it a complicated issue when it comes to use in business environments. However, while the desktop application poses similar security risks to other consumer messaging tools, small business IT...

Collaboration tools are etching themselves into the corporate IT landscape. With so many ways to share and communicate, Info-Tech provides the research necessary to get IT leaders started on a collaboration strategy.

(By Info-Tech Analyst Jayanth Angl - Printed with permission from Processor magazine www.processor.com). Implementing a UC (unified communications) platform won't solve all your problems. However, if your organization is dispersed across...

Case Study

Despite the prevalence of security threats from the use of public instant messaging (IM) software such as Google Talk, Windows Live Messenger, and Yahoo! Messenger, many small enterprises have yet to put their feet down and ban the use of these...

If proper auditing and compliance tools and process are not put in place for instant messaging (IM), needless exposure to risk could result and legal consequences incurred. Learn to secure, manage, and archive IM or ban it altogether.

With the media promoting the benefits of Instant Messaging (IM) as part of unified communications, but discouraging its use due to security concerns, it may be difficult to determine which side of the argument to buy into. If IM helps the...

Template/Policy

When implementing enterprise instant messaging (IM), a security policy ensures that users understand and comply with security measures that IT has devised. Rein in IM security risks in by downloading and tailoring this IM security policy.

Impact Research

Unified Communications (UC) is a broad set of technologies that has significant implications for the way in which individuals communicate and businesses operate. This report will identify the key enterprise adoption drivers for UC, and detail...

Among Unified Communications (UC) platforms, IBM Lotus Sametime 8 is suitable for enterprises with requirements for cross-platform support and broader objectives for integration across a multi-vendor environment. Given its diverse capabilities...

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also...

To derive value from both first and second generation collaboration technologies, organizations must look beyond simply applying Internet collaboration technologies from outside the firewall to inside the firewall. Organizations must also...

Microsoft Exchange is the clear leader in the on-premises e-mail server market. But, competitors provide advantages in simplicity, price, functionality, and hardware requirements. Evaluate vendors discussed in this note when considering e-mail...