Comprehensive software reviews to make better IT decisions
Mitel: Organizations Lose $10,000 per Employee per Year From Communications Inefficiencies
Employees reportedly waste more than an hour per day due to communications inefficiencies, resulting in organizations losing $10,000 per employee per year in lost productivity – so says Mitel’s new white paper on workplace productivity and communications technology, which surveyed 2,500 business professionals in five countries across North America, Western Europe, and Australia.
Other key findings from this report included:
- Inefficient communication resulted in friction between employees and/or departments (47% of respondents) and has also had a negative impact on customer satisfaction (24% of respondents).
- 75% of respondents believed that better communications and collaboration tools would improve personal productivity.
- Phone and email still dominate the top five most-used communication methods.
- Poor training (32% of respondents) and resistance to change (25%) are the biggest reasons cited for obstacles to tool socialization.
Source: SoftwareReviews Mitel Unified Communications Scorecard. Accessed December 2, 2019.
Mitel’s study is a welcome corroboration of what those working in the communications and collaborative space have seen for a while: that without a communications and collaboration strategy, organizations lose money through wasted productivity.
Moreover, such a strategy is not merely about picking the best tool on the market: it is about picking the best-fit tool for your employees’ workflow processes. Mitel is right to say that by aligning tools, processes, and culture, productivity can be improved. Implementing a tool successfully requires effective training and socialization, which can take up to six to nine months.
However, Mitel’s white paper does not detail what adoption strategies are industry best practices. Info-Tech’s research points to various adoption methods for successful tool implementation. Some key methods include having a communication plan, a launch day/week, training middle management and promoting champions, and having frequent but short training clips on key features well past launch day.
Source: Info-Tech, Rationalize Your Collaboration Tools, Accessed December 2, 2019.
Want to Know More?
COVID-19 has not only initiated emergency remote work – it has also forced organizations to gaze into the looming economic abyss because of the pandemic lockdowns. In this climate, organizations should look in-house to see what communication and collaboration tools can be leveraged to optimize remote work. This note explores how organizations with Office 365 licenses can leverage Microsoft Teams as their collaboration hub.
Adoption is one of the biggest challenges that organizations deal with when implementing commercial project management tools. Amid a global pandemic, this challenge has only been exasperated with many working from home.
The impact of COVID-19, as it became a global pandemic in Q1 of 2020, has affected user sentiment toward software during a growing period of fear, uncertainty, and doubt. To analyze the impact, SoftwareReviews compared Satisfaction (willingness to recommend to a peer), ability to deliver Business Value (fair cost to value), and Likeliness to Renew prior to March 10 and post March 10.
GitHub has announced that, effective April 14, 2020, all of its core features will be free for everyone. This will include private development within organizations that have previously paid for some subscription plans.
As the world responds to the spread of the novel coronavirus COVID-19, closed schools in some affected areas are turning to eLearning and web conferencing to maintain continuity in course delivery and/or studying.
Google’s G-Suite Surpasses 2 Billion Active Monthly Users
Cafe X has launched Challo, a new collaboration solution that enables cross-company team collaboration.
BizDevOps transforms product delivery into a team sport that is centered around collaborative and collective ownership of delivery using the best of Agile and Lean development methods.
Instant Messaging During the Pandemic: How to Embrace Your Collaboration Tools Without Over Doing It
All types of collaboration tools have become essential in the wake of COVID-19 and the mass shift to work from home, but some, like instant messaging, present challenges. Managers should work with their teams to set guidelines on how to make the most of remote communication without disrupting productivity.