- Marianne Chester, President/CEO, mEnterprise Solutions, and Acting CIO, X-Gen Pharmaceuticals
- Diane Smith, CEO, ChoiceTel
- Jen Wenzelburger, Enterprise Program Management, X-Gen Pharmaceuticals
- Kurt Haas, Cloud/Mobile Architect, QuikTrip
- Cisco Systems, Inc.
- A special thank you to 29 anonymous contributors
- Communication and collaboration portfolios are overburdened with redundant and overlapping services. Between Office 365, Slack, Jabber, and WebEx, IT is supporting a collection of redundant apps. This redundancy takes a toll on IT, and on the user.
- Shadow IT is easier than ever, and cheap sharing tools are viral. Users are literally carrying around computers in their pockets (in the form of smartphones). IT often has no visibility into how these devices – and the applications on them – are used for work.
- You don’t know what you don’t know. Unstructured conversations with users will uncover insights.
- Security is meaningless without usability. If security controls make a tool unusable, then users will rush to adopt something that’s free and easy.
- Training users on a new tool once isn’t effective. Engage with users throughout the collaboration tool’s lifecycle.
Impact and Result
- Few supported apps and fewer unsupported apps. This will occur by ensuring that your collaboration tools will be useful to and used by users. Give users a say through surveys, focus groups, and job shadowing.
- Lower total cost of ownership and greater productivity. Having fewer apps in the workplace, and better utilizing the functionality of those apps, will mean that IT can be much more efficient at managing your ECS.
- Higher end-user satisfaction. Tools will be better suited to users’ needs, and users will feel heard by IT.
This guided implementation is a nine call advisory process.
Guided Implementation #1 - Identify what needs to change
Call #1 - Identify goals and vision.
Call #2 - Study the end user.
Call #3 - Distill user requirements.
Guided Implementation #2 - Map out the change
Call #1 - Categorize tools.
Call #2 - Identify requirements.
Call #3 - Prioritize initiatives.
Guided Implementation #3 - Proselytize the change
Call #1 - Create a training plan.
Call #2 - Identify top apps.
Call #3 - Create a communication plan.
Book Your Workshop
Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.
Module 1: Identify What Needs to Change
- Create a vision for the future of your ECS.
Key Benefits Achieved
- Validate and bolster your strategy by involving your end users.
Prioritize Components of Your ECS Strategy to Improve
- Defined vision and mission statements
- Principles for your ECS
- ECS goals
Create a Plan to Gather Requirements From End Users
- End-user engagement plan
Brainstorm the Collaboration Services That Are Used by Your Users
- Focus group results
- ECS executive presentation
- ECS strategy
Module 2: Map Out the Change
- Streamline your collaboration service portfolio.
Key Benefits Achieved
- Documented the business requirements for your collaboration services.
- Reduced the number of supported tools.
- Increased the effectiveness of training and enhancements.
Create a Current-State Collaboration Capability Map
- Current-state collaboration capability map
Build a Roadmap for Desired Changes
- ECS roadmap
Create a Future-State Capability Map
- Future-state collaboration capability map
Identify Business Requirements
Identify Use Requirements and User Processes
Document Non-Functional Requirements
Document Functional Requirements
Build a Risk Register
- ECS business requirements document
Module 3: Proselytize the Change
- Ensure the system is supported effectively by IT and adopted widely by end users.
Key Benefits Achieved
- Unlock the potential of your ECS.
- Stay on top of security and industry good practices.
- Greater end-user awareness and adoption.
Develop an IT Training Plan
- IT training plan
Develop a Communications Plan
- Communications plan
Create Initial Marketing Material
- App marketing one-pagers