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2020 Enterprise Collaboration Tools: Market Trends and Buyer’s Guide

Enterprise collaboration is a confusing marketspace. Use Info-Tech’s methods to avoid making expensive mistakes.

  • Exploring the enterprise collaboration marketspace is difficult. The problem with finding a suitable collaboration tool is that there are many ways to collaborate, with just as many tools to match.

Our Advice

Critical Insight

  • Info-Tech’s "three C’s of collaboration" model offers a method to pinpoint the desired collaboration, matched with a list of key vendors in that specific space.

Impact and Result

  • The result is not only a method to find your best-fit collaboration tool and how to implement it but also a broader understanding of the enterprise collaboration marketspace – including a current-state assessment and a list of future trends.

2020 Enterprise Collaboration Tools: Market Trends and Buyer’s Guide Research & Tools

Start here – read the Executive Brief

Narrow down the type of desired collaboration and find a list of key vendors in that specific space.

1. Where we came from

Discover how the enterprise collaboration marketspace evolved.

2. Where we are today

Understand the enterprise collaboration marketspace’s current state.

3. Where we are going

Explore future trends of the enterprise collaboration marketspace.

About Info-Tech

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We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

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Thomas Randall


  • Jon Arnold, Principal, J Arnold & Associates
  • Varun Bersain, Lead Consultant, BT India
  • Jeff Braybrook, Director of Collaboration, Shared Services Canada
  • Lawrence Byrd, Technology Evangelist, TokBox
  • Rebekah Carter, Technology Journalist, UC Today
  • Anthony Cosentino, Google Collaboration Specialist, Cogeco Cable
  • Tom Hibbs, Account Executive, Healthcare in Canada
  • Kevin Kieller, Co-Founder, enableUC
  • Jennifer MacLean, Director of Collaboration, Ngen Canada
  • Russ Newton, Collaboration Specialist, Genesis Integration Inc.
  • Chris Palermo, Global Collaboration Sales GMT & Strategy Specialist, Cisco
  • Rohan Singh, Collaboration and Networking Manager, Pathway Vet Alliance
  • A special thank-you to 1 anonymous contributor
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