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Modernize Communications and Collaboration Infrastructure

We don’t need to sell you on UC&C.

  • Organizations are losing productivity from managing the limitations of yesterday’s technology. The business is changing and the current communications solution no longer adequately connects end users.
  • Old communications technology, including legacy telephony systems, disjointed messaging and communication or collaboration mediums, and unintuitive video conferencing, deteriorates the ability of users to work together in a productive manner.
  • You need a solution that meets budgetary requirements and improves internal and external communication, productivity, and the ability to work together.

Our Advice

Critical Insight

  • Project scope and assessment will take more time than you initially anticipate. Poorly defined technical requirements can result in failure to meet the needs of the business. Defining project scope and assessing the existing solution is 60% of project time. Being thorough here will make the difference moving forward.
  • Even when the project is about modernizing technology, it’s not really about the technology. The requirements of your people and the processes you want to maintain or reform should be the influential factors in your decisions on technology.
  • Gaining business buy-in can be difficult for projects that the business doesn’t equate with directly driving revenue. Ensure your IT team communicates with the business throughout the process and establishes business requirements. Framing conversations in a “business first, IT second” way is crucial to speaking in a language the business will understand.

Impact and Result

  • Define a comprehensive set of requirements (across people, process, and technology) at the start of the project. Communication solutions are long-term commitments and mistakes in planning will be amplified during implementation.
  • Analyze the pros and cons of each deployment option and identify a communications solution that balances your budget and communications objectives and requirements.
  • Create an effective RFP by outlining your specific business and technical needs and goals.
  • Make the case for your communications infrastructure modernization project and be prepared to support it.

Modernize Communications and Collaboration Infrastructure Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why you should modernize your communications and collaboration infrastructure, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Assess communications infrastructure

Evaluate the infrastructure requirements and the ability to undergo modernization from legacy technology.

3. Advance the project

Draft an RFP for a UC solution and gain project approval using Info-Tech’s executive presentation deck.

Modernize Communications and Collaboration Infrastructure preview picture

About Info-Tech

Info-Tech Research Group is the world’s fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

Need Extra Help?
Speak With An Analyst

Get the help you need in this 3-phase advisory process. You'll receive 7 touchpoints with our researchers, all included in your membership.

Guided Implementation 1: Assess communications infrastructure
  • Call 1: Gain a notional picture of your tech debt. Determine methodology and goals for a deeper assessment.
  • Call 2: Check in with analyst on progress. Brainstorm solutions to any current or upcoming obstacles.

Guided Implementation 2: Define the target state
  • Call 1: Discuss and gain a clear picture of business needs and goals for documenting purposes.
  • Call 2: Gain a working knowledge of the deployment model options available and how they relate to your business.
  • Call 3: High-level gap analysis between current and future state; make plan to gather data for TCO/ROI.

Guided Implementation 3: Advance the project
  • Call 1: Gain expert insight from Info-Tech analysts on how to approach and draft your RFP. Leverage Info-Tech as a sounding board and ensure your RFP misses nothing critical to obtain a successful response.
  • Call 2: Ready to take this project to upper management? Let our analysts give you experienced and objective insight on how to present the case for modernization.


Brad Wells

Erik Reid


  • Aly Kara, Project Manager
  • Andre Czarnecki, Voice Technologies Architect, TD Bank Group
  • Andrew Prokop, Director of Vertical Industries at Arrow SI
  • Brendan Ziolo, Head of Large Enterprise Technology, Alcatel-Lucent
  • Derrick Wlodarz, President and Founder, FireLogic
  • Michelle Demarest, Professional Technology Project Manager, TD Bank Group
  • Richard Roye, IT Specialist/Consultant, TD Bank Group
  • Tony Vassallo, IM/IT/ICT Executive Consultant / Project Manager, APV Tech
  • 4 anonymous contributors
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