Comprehensive software reviews to make better IT decisions
Apple Is Upping the Standard for Enterprise IT
Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
Tim Cook started the Apple Event by sharing the principles of Apple services:
- Easy to Use
- Attention to Detail
- Privacy and Security
- Expert Curation
- Family Sharing
The rest of the presentation focused on several new services, and how these services relate back to the above principles.
IT has traditionally responded to the Apple hype by sticking its head in the sand – Apple devices patch themselves, right? But, people like their Apple devices because of the high-quality user experience. Users will expect the same quality from enterprise IT. Meeting this expectation will mean:
- Curating a collection of apps that will work on Macs and iOS devices
- Improving self-service capabilities on Apple Devices
- Offering personally-enabled devices, assuming that they will be used by employees’ family members
- Building user acceptance testing into your release and deployment and change management processes
- Aspiring towards “Geek Bar” level of customer service quality by improving ticket intake and implementing a continual service improvement program
If you’re starting from nothing, don’t fret. Start by selecting either a unified endpoint management tool or an EMM solution and a Mac management tool (e.g. Jamf Pro). Take an agile-based approach to implementing new features. Schedule a call with an analyst, and we can get you started on your journey.
Want to Know More?
- Create a Service Management Roadmap
- User Acceptance Testing Checklist
- Design & Build a User-Facing Service Catalog
On May 21, 2021, Cisco briefed on Webex’s security features. This not only included information about the type of administration control for end users when using Webex from any device, but also Cisco’s certifications and compliances more broadly.
On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE’s global revenues impacted by the COVID-19 pandemic, and these effects continue to ripple into FY21. While global cloud sales continue to dominate, alongside a strong quarter in China, global revenue was down 5% year-over-year (YoY).
This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.
With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines three trends organizations should be aware of as we move into 2022.
IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
Starting May 2021, these measurements will inform the search ranking algorithm. Google's objective is to promote websites that are fast, responsive, and visually stable. How can optimize your website for good Core Web Vitals?
On April 28, 2021, Windstream briefed Info-Tech on its UCaaS portfolio, which includes their primary pure cloud offering, OfficeSuite UC, alongside their other solutions powered by Avaya and Mitel.
On April 20, 2021, Nextiva briefed Info-Tech on its Nextiva One suite, with a focus on its communication applications: Business Phone (voice) and Cospace (videoconferencing and collaboration). Nextiva plans to expand beyond the US later this year.
Information security leaders fully understand the importance of having a security incident and event management (SIEM) solution, but teams need to overcome three main challenges before considering purchasing a SIEM solution.