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Apple Is Upping the Standard for Enterprise IT
Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
Tim Cook started the Apple Event by sharing the principles of Apple services:
- Easy to Use
- Attention to Detail
- Privacy and Security
- Expert Curation
- Family Sharing
The rest of the presentation focused on several new services, and how these services relate back to the above principles.
IT has traditionally responded to the Apple hype by sticking its head in the sand – Apple devices patch themselves, right? But, people like their Apple devices because of the high-quality user experience. Users will expect the same quality from enterprise IT. Meeting this expectation will mean:
- Curating a collection of apps that will work on Macs and iOS devices
- Improving self-service capabilities on Apple Devices
- Offering personally-enabled devices, assuming that they will be used by employees’ family members
- Building user acceptance testing into your release and deployment and change management processes
- Aspiring towards “Geek Bar” level of customer service quality by improving ticket intake and implementing a continual service improvement program
If you’re starting from nothing, don’t fret. Start by selecting either a unified endpoint management tool or an EMM solution and a Mac management tool (e.g. Jamf Pro). Take an agile-based approach to implementing new features. Schedule a call with an analyst, and we can get you started on your journey.
Want to Know More?
- Create a Service Management Roadmap
- User Acceptance Testing Checklist
- Design & Build a User-Facing Service Catalog
Conversational user interfaces (UIs) aim to replace traditional point-and-click user interfaces with natural language touchpoints. At OpenWorld 2019, Oracle announced several improvements to its conversational UI, Oracle Digital Assistant.
Amazon Web Services (AWS) has added a new discount model to give customers a quicker on-ramp to savings while locking them into multiple-year term agreements. The latest discount plans are based on annual or multiple-year spend commitments on the AWS platform.
Asana’s automation features help reduce busywork by enabling users to create rules for repetitive tasks. This allows staff to dedicate their attention to higher-value tasks, with the potential to increase both productivity and job satisfaction.
Appian, a major business process management (BPM) vendor, released its financial statement for the second quarter of 2019. The vendor posted a net $6.6 million loss on the quarter. Despite the lack of profitability, there is a strong outlook for the future of the company and its BPM applications.
Joshua Burgin, the technical advisor to the senior vice-president at Amazon Web Services (AWS), opened AWS Summit Toronto with jabs at Oracle and Microsoft. AWS wants to position itself as customer-centric, but users of its platform might only end up locked-in to a more beneficent vendor.
Adobe has achieved near-monopoly status in the world of graphic/web design through the massive adoption of its Creative Suite product set. Far too often customers are focusing on the subscription price when there is much more value to be obtained through optimizing product selection and proactive management of end-users’ software usage.
Cambridge Semantics enhanced its Anzo platform to enable data management and analytics over both structured and unstructured data, the firm announced in an August 22 press release.
Avaya announced a partnership with RingCentral, a move that jointly strengthens the two companies’ positions in the growing cloud-based unified communications market.
The lack of robotic process automation (RPA) skills is often cited as a major challenge to RPA adoption. Blue Prism recently joined its competitors by making its RPA solution available for personal and training purposes.