Comprehensive Software Reviews to make better IT decisions
Apple Is Upping the Standard for Enterprise IT
Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
Tim Cook started the Apple Event by sharing the principles of Apple services:
- Easy to Use
- Attention to Detail
- Privacy and Security
- Expert Curation
- Family Sharing
The rest of the presentation focused on several new services, and how these services relate back to the above principles.
IT has traditionally responded to the Apple hype by sticking its head in the sand – Apple devices patch themselves, right? But, people like their Apple devices because of the high-quality user experience. Users will expect the same quality from enterprise IT. Meeting this expectation will mean:
- Curating a collection of apps that will work on Macs and iOS devices
- Improving self-service capabilities on Apple Devices
- Offering personally-enabled devices, assuming that they will be used by employees’ family members
- Building user acceptance testing into your release and deployment and change management processes
- Aspiring towards “Geek Bar” level of customer service quality by improving ticket intake and implementing a continual service improvement program
If you’re starting from nothing, don’t fret. Start by selecting either a unified endpoint management tool or an EMM solution and a Mac management tool (e.g. Jamf Pro). Take an agile-based approach to implementing new features. Schedule a call with an analyst, and we can get you started on your journey.
Want to Know More?
- Create a Service Management Roadmap
- User Acceptance Testing Checklist
- Design & Build a User-Facing Service Catalog
Google has access to personal medical data of up to 50 million Americans through its partner Ascension, the second-largest health network in the US. The information about “Project Nightingale” has come from a whistleblower, reports The Guardian.
Google has been accused of secretly collecting sensitive patient data in the US on behalf of the healthcare provider Ascension. While most of the criticism has been about data privacy, we should also consider what Google intends this data for.
Artificial intelligence continues to fuel the arms race among ERP vendors. Earlier this year, Oracle announced that it has extended the AI (machine learning, to be more precise) capabilities within the ERP Cloud and EPM Cloud products.
Google is acquiring Fitbit, a leading wearables brand, for $2.1 billion. Google says the motivation is to “help more people with wearables,” expand its vision of “ambient computing,” and, of course, grab a share of the fast-growing $8-billion digital health market.
HPE has ported over InfoSight Predictive Analytics platform from its 2017 acquisition of Nimble to its SimpliVity line, adding AI to the hyperconverged infrastructure (HCI), as announced in an Oct. 28 press release.
Bonitasoft, an open-source business process management (BPM) vendor, is now offering implementation of its low-code automation software via the cloud.
Darktrace introduced a “Cyber AI Analyst” in September 2019 as a means of offloading incident management responsibilities from InfoSec practitioners. This new feature functions as an “extra body” to intelligently create reports of suspicious activity on the company network.
Finastra launches securities financing transaction regulation (SFTR) support ahead of the European Union’s April 11, 2020 deadline.
Increased License Plate Capture Capabilities Build Additional Use Cases for Video Management Systems
With many video management system (VMS) vendors adding automatic license plate capture capabilities, the uses for this technology are expanding rapidly.