Comprehensive software reviews to make better IT decisions
Apple Is Upping the Standard for Enterprise IT
Apple has announced several new consumer services. Your users will expect the same level of quality from their enterprise Apple experience.
Tim Cook started the Apple Event by sharing the principles of Apple services:
- Easy to Use
- Attention to Detail
- Privacy and Security
- Expert Curation
- Family Sharing
The rest of the presentation focused on several new services, and how these services relate back to the above principles.
IT has traditionally responded to the Apple hype by sticking its head in the sand – Apple devices patch themselves, right? But, people like their Apple devices because of the high-quality user experience. Users will expect the same quality from enterprise IT. Meeting this expectation will mean:
- Curating a collection of apps that will work on Macs and iOS devices
- Improving self-service capabilities on Apple Devices
- Offering personally-enabled devices, assuming that they will be used by employees’ family members
- Building user acceptance testing into your release and deployment and change management processes
- Aspiring towards “Geek Bar” level of customer service quality by improving ticket intake and implementing a continual service improvement program
If you’re starting from nothing, don’t fret. Start by selecting either a unified endpoint management tool or an EMM solution and a Mac management tool (e.g. Jamf Pro). Take an agile-based approach to implementing new features. Schedule a call with an analyst, and we can get you started on your journey.
Want to Know More?
- Create a Service Management Roadmap
- User Acceptance Testing Checklist
- Design & Build a User-Facing Service Catalog
Bosch’s release of its INTEOX camera solution moves beyond the legacy “closed circuit” model of surveillance infrastructure to a Camera-as-a-Platform (CaaP) approach, enabling third-party apps at the surveillance perimeter edge to create innovative video-based business solutions and decisions.
Integration Capabilities Will Drive Restaurant Operators’ Selection of Restaurant Manager’s POS System
POS system purchases are being driven by ease of integration. Identified as having the most satisfying of all POS systems when it comes to integration, Restaurant Manager displays that it understands the needs of restaurant operators.
As pick-up/takeout has been the only operating option for restaurants for the last few months, Silverware’s release of its “In-Seat Contactless Platform” will assist COVID-19 “new normal” restaurants to deploy mobile-first, phone-to-table contactless features that were once a convenience but are now features of necessity.
By exploiting a five-year-old configuration error, a hacker was able to access Amazon’s S3 cloud storage buckets on which Twilio’s code was loaded. As a result, customers were able to unknowingly download the modified code for twenty-four hours.
Qualys VMDR and Ivanti have announced a new partnership dedicated to improving the detection and patching of vulnerabilities. Announced July 30, the Qualys and Ivanti Partnership have already gone live as an integrated component of the VMDR solution.
COVID-19 has forced software companies and their suppliers to refocus efforts around prioritizing systems and workflows that are nearly 100% digital in nature. As a result, Info-Tech has observed the quick emergence of six market themes that are highly relevant after COVID-19. This note series will profile key vendors and how they fit into the post-COVID-19 world.
Remote Work Landscape Pushes Microsoft to Releases Endpoint DLP and Double Key Encryption Features for Added Data Security
Microsoft recently previewed the specific features to tackle data security and risk management for end users with Microsoft Endpoint Data Loss Prevention (DLP) and Double Key Encryption. The reason for the launch? The increasing shift towards a remote work environment and a need to mitigate the accompanying risks.
IBM is changing the terms of its ubiquitous Passport Advantage agreement to remove entitled discounts on over 5,000 on-premises software products, resulting in an immediate price increase for IBM Software & Support (S&S) across its vast customer landscape.
Dynatrace differentiates its APM solution through ease of deployment. As IT environments continue to become more complex, leading enterprise software vendors will improve their solutions to be more plug-and-play.