What is Tidio?
Tidio is an all-round marketing and communication tool for growing your online business. Thanks to live chat software, business owners and customers can connect in real-time. Tidio chat offers the fastest and easiest way to support your website visitors. Tidio is a customer experience tool that helps small and medium businesses serve their clients efficiently.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
94 Likeliness to Recommend
3
Since last award
99 Plan to Renew
1
Since last award
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Tidio?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Scheduled Availability
Knowledgebase
Translation
Workflow Processing
Multi-channel
Application Programming Interface
Leads Generation
Integration With CRM
Voice or Text Input
Learning and Adaptability
Natural Language Processing
Vendor Capability Ratings
Business Value Created
Ease of Customization
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Ease of Data Integration
Vendor Support
Tidio Reviews
RAJAT S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2025
Great for chats, limited features.
Likeliness to Recommend
What differentiates Tidio from other similar products?
Tidio is different because it combines live chat and chatbots in one easy-to-use tool, letting businesses chat with customers in real time and automate responses.
What is your favorite aspect of this product?
Tidio is how it combines live chat and automation in one simple platform, making it easy for businesses to communicate with customers while saving time.
What do you dislike most about this product?
Tidio is that some of its more advanced features, like detailed analytics and reporting, are only available in higher-tier plans.
What recommendations would you give to someone considering this product?
If you're thinking about using Tidio, it's a great tool for easy customer chats. Just keep in mind, if you need more advanced features or detailed reports, you might need to upgrade to a higher plan.
Pros
- Helps Innovate
- Caring
- Altruistic
- Client's Interest First
Anders A.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2025
Easy to implement and use. Perfect for a POC!
Likeliness to Recommend
What differentiates Tidio from other similar products?
I don't know
What is your favorite aspect of this product?
Ease of use. We had to train callcenter personal to take on livechat, which has been super easy!
What do you dislike most about this product?
I would like for the platform to be even more customisable. So we can make it stand out as a livechat system more than a lead generator. We work in B2B and the customers/users are behind a login, so the CRM and lead generation is not needed.
What recommendations would you give to someone considering this product?
To try it out. We had a really easy time setting up a MVP and running it. Our results were super positive, and we ended up during a full roll-out 3 months ahead of time.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Patience A.
- Role: Finance
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2024
Tidio is free to use with limited features
Likeliness to Recommend
What differentiates Tidio from other similar products?
With Tidio free version, you can have more seats up to five seats and features like integrating WABA features like WhatsApp, Facebook and X formally twitter to provide omnichannel communication
What is your favorite aspect of this product?
I do like the chat box interface; it is very clean and easy to access messages from clients, also has the integrations with email sending to provide support through the email address custom.
What do you dislike most about this product?
Removing the Tidio branding comes as an addon where you have to pay per month to remove the branding which can turn to be more expensive
What recommendations would you give to someone considering this product?
Yes, I would recommend the solution
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
