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Chatbots

Chatbots are interactive applications that use Artificial Intelligence (AI) to engage in conversation via speech or text. These applications simulate human interaction by employing natural language input and feedback.​

emotional footprint report

Data Quadrant Report

Quickly evaluate top vendors using our comprehensive market report. Compare product features, vendor strengths, user-satisfaction and more.

emotional footprint report

Emotional Footprint Report

Don’t settle for just any vendor – find the one you can trust. Use the Emotional Footprint report to see which vendors treat their customers right.

Latest Research

15
Apr

Author: Natalie Sansone (Info~Tech)

ServiceNow’s Orlando release introduced Now Intelligence, a set of features that strengthen ServiceNow’s lead in the AI-powered IT service management (ITSM) and digital transformation space.

06
Feb

Author: Natalia Modjeska (Info~Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

06
Feb

Author: Natalia Modjeska (Info~Tech)

Business Insider reported three years ago that 80% of businesses will invest in chatbots by 2020. And it was not alone in making such predictions. So, where do we stand with this technology? Who is using chatbots and where? Read on to find out.

Chatbots Products

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LAIYE

Mindsay

Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

Badge Winner
Badge Winner

9.0

Composite Score

9.3

CX Score

+98

Emotional Footprint

90%

Likeliness to Recommend

31

Reviews

Birdeye

Birdeye Messaging

The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.

Badge Winner
Badge Winner

8.9

Composite Score

9.2

CX Score

+94

Emotional Footprint

93%

Likeliness to Recommend

25

Reviews

Intercom, Inc.

Intercom

The modern customer communications platform that unifies every aspect of the customer journey, from conversion to engagement to support. Connecting with customers is more important than ever. We can help with scalable messaging for sales, marketing, and support.

Badge Winner
Badge Winner

8.8

Composite Score

8.9

CX Score

+93

Emotional Footprint

88%

Likeliness to Recommend

49

Reviews

Drift

Drift Conversation Cloud

With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.

Badge Winner

8.7

Composite Score

9.0

CX Score

+93

Emotional Footprint

85%

Likeliness to Recommend

23

Reviews

Google

Dialogflow

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI.

8.6

Composite Score

8.9

CX Score

+91

Emotional Footprint

86%

Likeliness to Recommend

26

Reviews

Ada

Ada

Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.

8.4

Composite Score

8.6

CX Score

+87

Emotional Footprint

88%

Likeliness to Recommend

22

Reviews

LiveChat Inc.

LiveChat ChatBot

LiveChat turns support teams into customer service rockstars. Customers love answers to their questions coming within seconds. Win hearts of customers with amazing customer service using LiveChat.

7.8

Composite Score

7.8

CX Score

+77

Emotional Footprint

79%

Likeliness to Recommend

89

Reviews

LivePerson

LivePerson Conversational Cloud

Create closer connections with your customers and drive meaningful outcomes, all from one place. Say hello to LivePerson’s Conversational Cloud.

7.1

Composite Score

6.4

CX Score

+57

Emotional Footprint

80%

Likeliness to Recommend

20

Reviews

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