Report
Product Scorecard
A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.
- Net Promoter Score and Planned Renewal Rates
- Feature and Vendor Capability Breakdown
- Version and Module Satisfaction Levels
- Comparisons by Organization Size, Usage, and Role
Word Cloud
As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.
Product Scorecard
Dive Into Data
Explore every product feature, vendor capability, and so much more in our comprehensive Product Scorecard, giving you unparalleled insight into the software.
See Full ReportProduct Reviews
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Neutral
7 / 10
Christian B.
Information Technology
Good Product, easy to use, reporting could be better.
Vendor Capability Satisfaction
- Business Value Created
- Breadth of Features
- Quality of Features
- Product Strategy and Rate of Improvement
- Usability and Intuitiveness
- Vendor Support
- Ease of Data Integration
- Ease of IT Administration
- Ease of Customization
- Availability and Quality of Training
- Ease of Implementation
Product Feature Satisfaction
- Multi Device Capability
- End User Support Solutions
- Integrated Knowledge Management
- Service Catalog
- End User Self Serve
- Reporting
- Multi-Site Functionality
- Technician Administration
- -
- Business Application Integration
- -
- Integration With IT Tools
- -
- Systems Management Integration
Recommends
9 / 10
Bruce A. S.
Information Technology
Reliable, easy-to-use ITSM
Vendor Capability Satisfaction
- Business Value Created
- Breadth of Features
- Quality of Features
- Product Strategy and Rate of Improvement
- Usability and Intuitiveness
- Vendor Support
- Ease of Data Integration
- Ease of IT Administration
- Ease of Customization
- Availability and Quality of Training
- Ease of Implementation
Product Feature Satisfaction
- Multi Device Capability
- Technician Administration
- End User Self Serve
- Integration With IT Tools
- Reporting
- Business Application Integration
- Integrated Knowledge Management
- Service Catalog
- Systems Management Integration
- End User Support Solutions
- -
- Multi-Site Functionality
Recommends
10 / 10
Kenneth L.
C Level
Great features, ITSM, PPM & ESM framework product.
Vendor Capability Satisfaction
- Ease of Implementation
- Availability and Quality of Training
- Ease of Customization
- Ease of IT Administration
- Ease of Data Integration
- Vendor Support
- Usability and Intuitiveness
- Product Strategy and Rate of Improvement
- Quality of Features
- Breadth of Features
- Business Value Created
Product Feature Satisfaction
- Reporting
- End User Self Serve
- End User Support Solutions
- Integrated Knowledge Management
- Integration With IT Tools
- Multi Device Capability
- Multi-Site Functionality
- Service Catalog
- Technician Administration