1/17 in IT Service Management

Response
Distribution
89Reviews

TeamDynamix

TeamDynamix ITSM

TeamDynamix offers a combined Service & Project Management platform: ticketing, incidents, problems, asset / configuration, change management and project portfolio management – all in one. The solution is highly flexible and configurable – configured to YOUR level of ITIL adoption – with a WCAG 2.0 AA compliant portal branded to YOUR company. Project Portfolio Management as you like it – use waterfall, agile, card wall or task lists – depending on the project type. The platform is easy to use, own & operate – with no coding/scripting. Webhooks & APIs accommodate integration and all is supported by a full service implementation & support team at TeamDynamix.

8.3

Composite Score

Composite
Score

8.5

CX Score

CX
Score

+85

Emotional Footprint

Emotional
Footprint

87%

Likeliness to Recommend

Likeliness
to Recommend

1/17 in IT Service Management

Response
Distribution
89Reviews
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Category Features
  • Business Application Integration
  • |
  • End User Self Serve
  • |
  • End User Support Solutions
  • |
  • Integrated Knowledge Management
  • |
  • Integration With IT Tools
  • |
  • Multi Device Capability
  • |
  • Multi-Site Functionality
  • |
  • Reporting
  • |
  • Service Catalog
  • |
  • Systems Management Integration
  • |
  • Technician Administration
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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
7/10

Information Technology

Good Product, easy to use, reporting could be better.

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 2
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 2
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 2
  • End User Self Serve
  • 2
  • Integrated Knowledge Management
  • 3
  • Multi-Site Functionality
  • 2
  • Reporting
  • 2
  • Service Catalog
  • -
  • Business Application Integration
  • 2
  • End User Support Solutions
  • -
  • Integration With IT Tools
  • 1
  • Multi Device Capability
  • -
  • Systems Management Integration
  • 4
  • Technician Administration
Recommends
9/10

Information Technology

Reliable, easy-to-use ITSM

Vendor Capability Satisfaction

  • 2
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 2
  • Ease of Customization
  • 2
  • Ease of Data Integration
  • 2
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • End User Self Serve
  • 4
  • Integrated Knowledge Management
  • -
  • Multi-Site Functionality
  • 3
  • Reporting
  • 4
  • Service Catalog
  • 4
  • Business Application Integration
  • 4
  • End User Support Solutions
  • 3
  • Integration With IT Tools
  • 3
  • Multi Device Capability
  • 4
  • Systems Management Integration
  • 3
  • Technician Administration
Recommends
10/10

Information Technology

An ESM platform and framework to meet IT demands.

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • End User Self Serve
  • 4
  • Integrated Knowledge Management
  • 3
  • Multi-Site Functionality
  • 2
  • Reporting
  • 4
  • Service Catalog
  • 3
  • Business Application Integration
  • 4
  • End User Support Solutions
  • 3
  • Integration With IT Tools
  • 4
  • Multi Device Capability
  • 3
  • Systems Management Integration
  • 3
  • Technician Administration

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