What is TeamDynamix ITSM?
TeamDynamix offers a combined IT Service Management / Project Portfolio Management platform with no-code administration and an underlying integration and automation layer. Supercharge ITSM with an ITIL-aligned, modern platform that offers rapid time to value, low admin overhead and the ability to easily adapt and evolve with changing requirements. Incorporate AI for faster ticket resolution. leverage Conversational AI to enhance self-service with automation, and quickly deploy for ESM. The platform offers highly configurable reporting and dashboards, a customizable self-service portal, and the ability to easily automate on/off-boarding, password resets, equipment replacement and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love TeamDynamix ITSM?
Pros
- Reliable
- Trustworthy
- Respectful
- Fair
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
End User Support Solutions
End User Self Serve
Service Catalog
Integrated Knowledge Management
Technician Administration
Multi-Site Functionality
Reporting
Multi Device Capability
Integration With IT Tools
Systems Management Integration
Business Application Integration
Vendor Capability Ratings
Vendor Support
Ease of IT Administration
Business Value Created
Ease of Implementation
Quality of Features
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Also Featured in...
TeamDynamix ITSM Screenshots
TeamDynamix ITSM Downloads
TeamDynamix ITSM Videos
Automate IT - Fast & Easy
Change the Way You Chat with AI
Making ESM a Reality
TeamDynamix Makes IT Easy
TeamDynamix - Solution Suite
ITSM - Incidents & Problems
ITSM - Projects & Service Together
ITSM - Change Management - Tasks
ITSM - Workflow Builder - Change Management Approval Example
ITSM - Release Management
ITSM - CMDB
ITSM - Asset Management - Maintenance Windows
ESM - Facilities Desktop
ESM - Human Resources
TeamDynamix ITSM Reviews
Shouvik R.
- Role: C-Level
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Jun 2025
Started very well and looks promising for our uses
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
Flexibility, ease of use, intuitive, feature rich
What is your favorite aspect of this product?
Breadth and simplicity
What do you dislike most about this product?
Need a better intranet solution
What recommendations would you give to someone considering this product?
Plan to leverage all its capabilities
Pros
- Reliable
- Trustworthy
- Helps Innovate
- Continually Improving Product
- Role: Information Technology
- Industry: Government
- Involvement: End User of Application
Submitted Apr 2025
Project Mgmt functionality in a SM system
Likeliness to Recommend
Pros
- Unique Features
- Efficient Service
- Effective Service
- Respectful
Kelly C.
- Role: Public Sector
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
Excellent! A pleasure to implement and maintain.
Likeliness to Recommend
What differentiates TeamDynamix ITSM from other similar products?
There is no need for an abundance of administrative overhead - do not need a team of programmers to administer and customize. Superior customer service. Very responsive to issues as well as honest investment in finding a solution to implement an enhancement.
What is your favorite aspect of this product?
Ease of customization. User friendly form and report building. I can teach non technical individuals how to build a form or report and they find it effortless.
What do you dislike most about this product?
I find it hard to find anything I dislike. Of course, there are always features one would like to have. TeamDynamix takes requested enhancements very seriously. We have had the product for a little over a year and already have seen a requested enhancement implemented.
What recommendations would you give to someone considering this product?
Great value for the money. Very little administrative overhead. TeamDynamix customer support has been amazing. Be sure to get the integration tool iPaas - I have yet to be stumped to implement anything I wish with having that tool at my disposal.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
