All Reviews

Response
Distribution
106Reviews

ServiceNow

ServiceNow Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.0

Composite Score

Composite
Score

8.0

CX Score

CX
Score

+77

Emotional Footprint

Emotional
Footprint

84%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
106Reviews

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Product Reviews

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  • 1
  • 2
  • 3
  • 4
Recommends
10/10

Information Technology

Easy to use but a bit pricey Fantastic product

Vendor Capability Satisfaction

  • 3
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 2
  • Business Value Created
  • 3
  • Ease of Customization
  • 3
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 3
  • Ease of IT Administration
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support

Product Feature Satisfaction

  • 3
  • End User Self Serve
  • 1
  • Integrated Knowledge Management
  • 3
  • Multi-Site Functionality
  • 3
  • Reporting
  • 3
  • Service Catalog
  • 3
  • Business Application Integration
  • 3
  • End User Support Solutions
  • 3
  • Integration With IT Tools
  • 3
  • Multi Device Capability
  • 3
  • Systems Management Integration
  • 3
  • Technician Administration
Recommends
10/10

Information Technology

Easy to use and give a Opex reduction

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 4
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 4
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 4
  • Analyze Activity Data
  • 4
  • Analyze Discovery Data
  • 2
  • Data Visualization
  • 2
  • Explainable and Trainable Algorithms
  • 4
  • Machine Learning
  • 4
  • Change Control Automation
  • 4
  • Event & Alert Management Automation
  • 4
  • Incident Management Automation
  • 2
  • Operational Task Automation
  • 4
  • Performance & Capacity Management Automation
  • 4
  • Problem Management Automation
  • 2
  • Security Operations Automation
Recommends
9/10

Information Technology

Single Platform for requirements

Vendor Capability Satisfaction

  • 4
  • Availability and Quality of Training
  • 3
  • Breadth of Features
  • 3
  • Business Value Created
  • 4
  • Ease of Customization
  • 4
  • Ease of Data Integration
  • 3
  • Ease of Implementation
  • 4
  • Ease of IT Administration
  • 4
  • Product Strategy and Rate of Improvement
  • 4
  • Quality of Features
  • 3
  • Usability and Intuitiveness
  • 4
  • Vendor Support

Product Feature Satisfaction

  • 3
  • End User Self Serve
  • 3
  • Integrated Knowledge Management
  • 4
  • Multi-Site Functionality
  • 3
  • Reporting
  • 4
  • Service Catalog
  • 3
  • Business Application Integration
  • 4
  • End User Support Solutions
  • 4
  • Integration With IT Tools
  • 3
  • Multi Device Capability
  • 3
  • Systems Management Integration
  • 4
  • Technician Administration
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