All Reviews

Response
Distribution
137Reviews

ServiceNow

ServiceNow IT Service Management

IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.

8.2

Composite Score

Composite
Score

8.3

CX Score

CX
Score

+82

Emotional Footprint

Emotional
Footprint

86%

Likeliness to Recommend

Likeliness
to Recommend

All Reviews

Response
Distribution
137Reviews

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Product Scorecard

A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.

  • Net Promoter Score and Planned Renewal Rates
  • Feature and Vendor Capability Breakdown
  • Version and Module Satisfaction Levels
  • Comparisons by Organization Size, Usage, and Role

Word Cloud

As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

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Product Reviews

  • -
  • 1
  • 2
  • 3
  • 4
Neutral
8 / 10

Vendor Management

Problem partnering

Vendor Capability Satisfaction

  • 3
  • Business Value Created
  • 2
  • Ease of Implementation
  • 2
  • Availability and Quality of Training
  • 2
  • Ease of Customization
  • 3
  • Ease of IT Administration
  • 2
  • Ease of Data Integration
  • 2
  • Vendor Support
  • 3
  • Usability and Intuitiveness
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Quality of Features
  • 3
  • Breadth of Features
Recommends
10 / 10

Information Technology

This is a fantastic Product, very customizable

Vendor Capability Satisfaction

  • 4
  • Quality of Features
  • 4
  • Breadth of Features
  • 4
  • Business Value Created
  • 4
  • Ease of Implementation
  • 4
  • Availability and Quality of Training
  • 4
  • Ease of Customization
  • 4
  • Ease of IT Administration
  • 4
  • Ease of Data Integration
  • 4
  • Vendor Support
  • 4
  • Usability and Intuitiveness
  • 4
  • Product Strategy and Rate of Improvement

Product Feature Satisfaction

  • 4
  • Business Application Integration
  • 4
  • End User Self Serve
  • 4
  • End User Support Solutions
  • 4
  • Integrated Knowledge Management
  • 4
  • Integration With IT Tools
  • 4
  • Multi Device Capability
  • 4
  • Multi-Site Functionality
  • 4
  • Reporting
  • 4
  • Service Catalog
  • 4
  • Systems Management Integration
  • 4
  • Technician Administration
Recommends
9 / 10

Information Technology

Easy of use and easy to understand

Vendor Capability Satisfaction

  • 2
  • Business Value Created
  • 2
  • Breadth of Features
  • 3
  • Quality of Features
  • 3
  • Product Strategy and Rate of Improvement
  • 3
  • Usability and Intuitiveness
  • 3
  • Vendor Support
  • 3
  • Ease of Data Integration
  • 3
  • Ease of IT Administration
  • 3
  • Ease of Customization
  • 3
  • Availability and Quality of Training
  • 3
  • Ease of Implementation

Product Feature Satisfaction

  • 2
  • Business Application Integration
  • 2
  • End User Self Serve
  • 2
  • End User Support Solutions
  • 2
  • Integration With IT Tools
  • 2
  • Multi Device Capability
  • 2
  • Multi-Site Functionality
  • 2
  • Service Catalog
  • 2
  • Technician Administration
  • 2
  • Systems Management Integration
  • 2
  • Reporting
  • 2
  • Integrated Knowledge Management
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