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ServiceNow
ServiceNow IT Service Management
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
8.2
Composite Score
Composite
Score
8.3
CX Score
CX
Score
+81
Emotional Footprint
Emotional
Footprint
87%
Likeliness to Recommend
Likeliness
to Recommend
Report
Product Scorecard
A comprehensive report on a specific software product, aggregating feedback from real IT professionals and business leaders.
- Net Promoter Score and Planned Renewal Rates
- Feature and Vendor Capability Breakdown
- Version and Module Satisfaction Levels
- Comparisons by Organization Size, Usage, and Role
Word Cloud
As organizations become more and more dependent on software to automate and streamline operations, users are developing strong emotional connections to their applications and vendors. The SoftwareReviews word cloud aggregates the most commonly experienced pain points and prevailing opinions held by its users. Use this at-a-glance summary to evaluate the vendor-client relationship and product effectiveness.

Product Scorecard
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See Full ReportProduct Reviews
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Neutral
8 / 10
Sean V.
Vendor Management
Problem partnering
Vendor Capability Satisfaction
- 2
- Availability and Quality of Training
- 3
- Breadth of Features
- 2
- Ease of Implementation
- 3
- Product Strategy and Rate of Improvement
- 3
- Ease of IT Administration
- 2
- Ease of Data Integration
- 2
- Ease of Customization
- 2
- Vendor Support
- 3
- Quality of Features
- 3
- Usability and Intuitiveness
- 3
- Business Value Created
Recommends
10 / 10
Wilbert R.
Information Technology
This is a fantastic Product, very customizable
Vendor Capability Satisfaction
- 4
- Availability and Quality of Training
- 4
- Breadth of Features
- 4
- Ease of Customization
- 4
- Ease of Data Integration
- 4
- Ease of Implementation
- 4
- Ease of IT Administration
- 4
- Product Strategy and Rate of Improvement
- 4
- Quality of Features
- 4
- Usability and Intuitiveness
- 4
- Vendor Support
- 4
- Business Value Created
Product Feature Satisfaction
- 4
- Business Application Integration
- 4
- End User Self Serve
- 4
- End User Support Solutions
- 4
- Integrated Knowledge Management
- 4
- Integration With IT Tools
- 4
- Multi Device Capability
- 4
- Multi-Site Functionality
- 4
- Reporting
- 4
- Service Catalog
- 4
- Systems Management Integration
- 4
- Technician Administration
Recommends
9 / 10
Ade A.
Information Technology
Easy of use and easy to understand
Vendor Capability Satisfaction
- 3
- Availability and Quality of Training
- 3
- Ease of Customization
- 3
- Ease of Data Integration
- 3
- Ease of Implementation
- 3
- Ease of IT Administration
- 3
- Product Strategy and Rate of Improvement
- 3
- Quality of Features
- 3
- Usability and Intuitiveness
- 3
- Vendor Support
- 2
- Business Value Created
- 2
- Breadth of Features
Product Feature Satisfaction
- 2
- Business Application Integration
- 2
- End User Self Serve
- 2
- End User Support Solutions
- 2
- Integration With IT Tools
- 2
- Multi Device Capability
- 2
- Multi-Site Functionality
- 2
- Service Catalog
- 2
- Technician Administration
- 2
- Systems Management Integration
- 2
- Reporting
- 2
- Integrated Knowledge Management