Build a Chatbot Proof of Concept - Infrastructure & Operations Blueprint
Lay the groundwork for a successful chatbot proof of concept while keeping business goals up front by implementing the proper metrics, gathering requirements for chatbot integration, choosing ticket candidates, and laying the roadmap for implementation before the vendor arrives on site.
Chatbot POC Metrics Tool - Infrastructure & Operations Tool
Use this tool to record the metrics necessary to manage the success of your chatbot.
Insurance Chatbots Report - Industry
Insurance Chatbots Report
Chatbot ROI Calculator - Infrastructure & Operations Tool
Use this tool to determine if implementing a chatbot can create an ROI for your organization.
Chatbot POC Communication Plan - Infrastructure & Operations Tool
Use this tool to communicate and market the launch of the chatbot to your organization and stakeholders.
Chatbot POC RACI - Infrastructure & Operations Templates And Policies
Use this template to record the roles and responsibilities of your chatbot support team.
State/Provincial Government Chatbots Report - Industry
State/Provincial Government Chatbots Report
Chatbots Make a Comeback in College - Industry Coverage Note
Post-secondary/university students are comfortable using messaging platforms to interact. IT can save costs and begin the move from firefighter to innovator by implementing a chatbot service desk without typical end-user pushback.
Chatbot Conversation Tree Library - Infrastructure & Operations Templates And Policies
Use this template to record your chatbot conversation trees before implementing them.
For Human-Friendly Healthcare, Hire Yourself a Chatbot - Industry Coverage Note
Advances in AI technology and unprecedented ease of adoption make chatbots a quick win for AI in healthcare. By outsourcing basic customer service tasks to a chatbot, healthcare providers can deliver better, faster service to improve patient satisfaction while saving on operational staffing costs.