Service desk

Webinar - Improve IT Satisfaction by Standardizing the Service Desk

Video: Infrastructure & Operations

The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business, they must stabilize first. In the webinar we discuss the importance and impact of the service desk in stabilizing IT and improving customer...

Webinar

The service desk is the foundation of all other IT service management processes. Webinar. Ser... It improves business satisfaction, reduces recurring issues, increases efficiency, and lowers business costs.In this webinar, our analysts:Discuss the importance and influence of the service desk on other IT service management processes.Define common.

Service Desk SOP for an Energy Company

Case Study: Infrastructure & Operations

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with.

With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with. With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure.

Standardize the Service Desk

Blueprint: Infrastructure & Operations

The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.

Build a solid foundation for future IT service improvements.

The service desk is the entry point for users to get help. IT must ensure the first line of interaction has the knowledge and tools they need to resolve quickly and preferably on first contact.. Build a solid foundation for future IT service improvements.

Service Desk SOP for a Public Sector Organization

Case Study: Infrastructure & Operations

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively.

Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively. Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests.

Service Desk Technician I

Job Description: Infrastructure & Operations

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to...

The Level I Service Desk Technician's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations.. Use this Service Desk.

Staff the Service Desk to Meet Demand

Blueprint: Infrastructure & Operations

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload, and trends.

There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.

There’s no one magic ratio of service desk analysts to users. Determine your optimal service desk structure and staffing levels based on your unique environment, workload, and trends. There is no one-size-fits-all ratio of service desk staff to users; base your resourcing on your demand.