vendor management
Blueprint
IT continues to "outsource" to cloud, managed service, and other providers. As a result, IT (and the organization as a whole) becomes more reliant on these vendors, and vendor management becomes increasingly necessary to manage the relationships and manage the risks. Implementing a vendor management initiative is no longer a luxury, it is a necessity.
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If you want extra help, Info-Tech is just a phone call away and can assist you with your project through a Guided Implementation. These are a series of analyst phone calls scheduled around key milestones in your project lifecycle.
Onsite Workshop
Onsite Workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our Project Workshops.
Book NowVendor Management Case Study of a Mid-Sized Electric Utility
Case Study: Vendor Management
A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team's reliance on vendor support to deliver IT services demanded better vendor management...
While no major problems existed, the small team’s reliance on vendor support to deliver IT services demanded better vendor management process standardization in order to optimize the vendor portfolio and manage risk.
Vendor Management Case Study of a Regional Grocery Chain
Case Study: Vendor Management
A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations. To solve the problem, they targeted a moderate-to-high level of maturity to gain effectiveness while limiting...
A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations.
HRIS Selection Case Study for a Large Property Management Firm
Case Study: Applications
Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information management function was highly fragmented, consisting of a combination of manual and automated processes feeding five...
The Company’s HR information management function was highly fragmented, consisting of a combination of manual and automated processes feeding five distinct vendor-provided HR applications, in addition to several custom-built applications.
Requirements Gathering Case Study of a Large State Agency
Case Study: Applications
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and...
The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering.
Portfolio Management SOP for Retail Company
Case Study: Applications
Fueled by growth, IT faced some large strategic issues and did not have the time to spend on operational initiatives. The organization needed to build a process that looked at the overall portfolio that took both strategic and operational projects into account.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. large strategic issues operational initiatives overall portfolio operational projects growth time organization process account.
IT Strategy Case Study of a Large Manufacturing Company
Case Study: CIO
Increasing business complexity has been driven by both organic growth and acquisitions. IT had to align its people, projects, and resources with the Company's innovative strategy.
IT projects IT budget prioritization gap analysis business-IT alignment IT resources business goals implementation plan stakeholder buy-in. business complexity organic growth innovative strategy Increasing acquisitions people projects resources Company.
Portfolio Management Case Study of a Large Museum
Case Study: Applications
The Board of Directors and Chief Curator at a well-respected museum on the US east coast saw the need for IT to develop better Project oversight. As each new museum exhibit involved some IT capability, IT had to better manage its resources to supply both new (even last-minute) functionality as...
Devised a staffing model that will help IT and the business better prioritize project initiatives. Designed an “idea radar” mechanism to help IT stay ahead of new initiatives. Planned IT’s ongoing interface with key business units to help in project approval and prioritization. .
IT Strategy Case Study of a Midwestern Community College
Case Study: CIO
The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served. Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level...
Risk Management Case Study of a Regional Grocery Chain
Case Study: CIO
A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management activities. Using Info-Tech's workshop and featured IT Risk Profile Tool, the grocery retailer was able to identify key areas of risk...
A 20-person IT department in a mid-sized regional grocery retailer received a mandate from its Board of Directors to reapproach and increase its risk management activities.
Integrate Consumer Applications into IT
Blueprint:
The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Protect the organizational assets while enabling end-user productivity.
Case Study: HHS
Case Study: Applications
The influx of consumer devices has brought along a variety of potential security risks through the consumer applications that end users have on their devices. Hamilton Health Sciences built an application ecosystem that mitigates the risk of these applications while enabling end users to work...
Application Development Case Study of a Mid-Sized Technology Provider
Case Study: Applications
A home technology company located in the western US sought to improve its application development process. By engaging Info-Tech Research Group for an onsite workshop, the company's development team was able to see their entire application development infrastructure laid out and documented for...
IT Strategy Case Study of a Mid-Sized Health Care Organization
Case Study: CIO
Performance and ability to support future growth were being challenged by an increasingly complex healthcare market and ever-tightening budgets. IT needed to chart a new course in order to successfully support the organization.
IT projects Business/IT alignment IT budget prioritization gap analysis IT resources business goals implementation plan stakeholder buy-in. complex healthcare market future growth new course Performance ability order organization.
Service Desk Case Study of Olmsted Medical Center
Case Study: Infrastructure & Operations
Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group delivered a five-day Service Desk Optimization workshop to design an optimum structure for the target state service desk,...
Summary & Success Defined roles and responsibilities for service desk staff and leadership, which included an interim staffing model that deployed technical resources in a part-time rotation. Customized a severity model using the ITIL concepts of Impact and Urgency. Defined metrics for five stakeholder groups.
IT Strategy Case Study of a Non-Profit Healthcare Provider
Case Study: CIO
A community-based, non-profit healthcare organization has seen a rapid increase in the complexity, scope, and volume of IT services delivered over the past two years. A highly volatile political, social, and economic environment has forced the organization to rapidly adjust to new regulations,...
Improved the overall project portfolio management process.
Risk Management Case Study of a Global Chemical Manufacturing Firm
Case Study: CIO
An Asian-headquartered chemical manufacturing organization with an 80-year history and facilities in over 20 countries wants to assess IT risks for its operations in the Americas. The company's American IT team participated in an Info-Tech workshop with the specific goals of becoming more...
The company's American IT team participated in an Info-Tech workshop with the specific goals of becoming more knowledgeable about IT risk management, identifying key issues, planning actions to reduce priority risks, and communicating more effectively about IT risk issues with executive leadership. .
Application Development Case Study of a Large Health Insurance Provider
Case Study: Applications
A health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda. Augmentation of their already mature application design and development process was in order.
Service Desk SOP for an Energy Company
Case Study: Infrastructure & Operations
With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with.
Service management service desk technician energy company service desk roles ticket triage ticket system ticket management. new service desk tool service desk processes following week formal document organization requirements.
IT Strategy Case Study of a Mid-Sized Municipal Government
Case Study: CIO
The IT department of a mid-sized municipality wanted to build its strategic competency, but the team was of the habit of thinking and operating in tactical mode the majority of the time.
Service Desk SOP for a Public Sector Organization
Case Study: Infrastructure & Operations
Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively.
Increasing staff organizational need service desk maturity requests. Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively..
Portfolio Management Case Study for Mid-Sized Education Organization
Case Study: Applications
A leading University making the transition toward becoming a Research Institution had a consistent record of growth which created a supply and demand imbalance between their resources and outputs.
Project Management IT budget Education strategic initiatives portfolio management IT resources IT Operations portfolio process. leading University Research Institution consistent record flat budgets foreseeable future new approach demand imbalance transition growth supply resources outputs issues.
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