IT continues to "outsource" to cloud, managed service, and other providers. As a result, IT (and the organization as a whole) becomes more reliant on these vendors, and vendor management becomes increasingly necessary to manage the relationships and manage the risks. Implementing a vendor management initiative is no longer a luxury, it is a necessity.Read more
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Vendor Management Case Study of a Regional Grocery Chain - Vendor Management Case Study
A lack of standardized vendor management process inhibited a grocery retailer from optimizing the value of its IT vendor portfolio and effectively managing risk in certain situations. To solve the problem, they targeted a moderate-to-high level of maturity to gain effectiveness while limiting...
Vendor Management Case Study of a Mid-Sized Electric Utility - Vendor Management Case Study
A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team's reliance on vendor support to deliver IT services demanded better vendor management...
Service Desk SOP for an Energy Company - Infrastructure & Operations Case Study
With a new service desk tool coming in the following week, the organization wanted to formalize their service desk processes to ensure all requirements were met, and create a formal document to move forward with.
Service Desk Case Study of Olmsted Medical Center - Infrastructure & Operations Case Study
Over the years, 16 groups had emerged within Olmsted Medical Center that provided IT service desk support to employees, visitors, and patients. Info-Tech Research Group delivered a five-day Service Desk Optimization workshop to design an optimum structure for the target state service desk,...
Service Desk SOP for a Public Sector Organization - Infrastructure & Operations Case Study
Increasing staff and an organizational need to improve the maturity of the service desk meant IT had to rebuild its service desk to ensure all requests were handled efficiently and effectively.
HRIS Selection Case Study for a Large Property Management Firm - Applications Case Study
Over the course of 50 years, the Company has become one of North America's largest investors, owners, and managers of commercial real estate. The Company's HR information management function was highly fragmented, consisting of a combination of manual and automated processes feeding five...
Application Development Case Study of a Large Health Insurance Provider - Applications Case Study
A health insurance provider that covers nearly 60 million people across all 50 states had high-priority mobile application and portal strategy projects on its agenda. Augmentation of their already mature application design and development process was in order.
Application Development Case Study of a Mid-Sized Technology Provider - Applications Case Study
A home technology company located in the western US sought to improve its application development process. By engaging Info-Tech Research Group for an onsite workshop, the company's development team was able to see their entire application development infrastructure laid out and documented for...