The IT department of a multi-location community college located in the US mid-west had become siloed, operating independently from the needs of the organization it served. Many business-critical issues were not being sufficiently addressed due to poor incident response, lack of service level agreement, and ineffective handling of the project portfolio.
As a result, both user satisfaction and business support were ailing. The college underwent a one-week IT Strategy workshop with Info-Tech to help them identify IT-business alignment goals and develop a concrete action plan to achieve them.
Summary & Success
- Identified key business priorities, and the project portfolio and resources required to deliver on those priorities.
- Conducted a COBIT strategic maturity assessment to understand IT’s capability strengths and weaknesses.
- Developed a list of strategic goals and action items, including timeframes for completion and funding requirements.
- Helped IT staff develop a better overall understanding of the IT division’s role in the organization as a whole and the impact they had (and could have in the future).