Requirements Gathering Case Study of a Large State Agency

Author(s): Jennifer Perrier


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The IT department of a large state agency located in the western US suffered from a lack of strategic business alignment and consistent process management in the area of requirements gathering. The agency needed a practical approach to setting priorities, standardizing their processes, and identifying strategies to identify and fill resourcing gaps.

Summary & Success

  • Redesigned the requirements gathering process and developed a standard operating procedure.
  • Created new collaborations between business analysts, business managers, and the portfolio and design teams.
  • Completed a follow-up status review several months after the workshop to assess the agency’s progress and recommend further areas for refinement.
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