Vendor Management Case Study of a Mid-Sized Electric Utility

Author(s): Jennifer Perrier, David Piazza

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A 13-person IT department in a small, regional, non-profit electric generation and transportation utility located in the eastern US managed over 50 vendors. While no major problems existed, the small team’s reliance on vendor support to deliver IT services demanded better vendor management process standardization in order to optimize the vendor portfolio and manage risk.

Summary & Success

  • Implemented a tool to review the relative risk and impact of vendors, based on analysis customized to the organization needs.
  • Established a manageable processes for improving the vendor selection process, based on projects/service risk.
  • Created a process to prioritize and review vendors on an ongoing basis, using standardized metrics and tools.

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